Donnie Ray Dorado

Donnie Ray C. Dorado Block 5 Lot 5 Jade Street Medallion Homes Brgy. Ibayo Marilao Bulacan 3019 Email:-Cell Phone: - Telephone No:- Expertise Part time English teacher at 51TALK VXI Global Solution (October 2010-Present) Worked as a Sales representative for DirecTV Satellite TV. As an inbound account the primary objective is to close a sale for prostective clients who’s interested on getting a satellite TV. Worked as agent for a year and a half then got promoted as a Subject Matter Expert. Main role is to listen and coach to on-boarding and fresh agents for their selling skills. Second is creating a spief and extra incentive to hype the agents to close more sales. Got transferred as a Customer Care Professional (CCP) in American Express US account. As a CCP, I am in charge of processing credit card payments, balance reconciliation, billing dispute, card replacement and activation, fraud case set up, online account assistance and troubleshooting, and enhancing relevant offers. Startek Ltd. (March 2010-September 2010) Worked as a Customer service agent to cater prepaid account for T-Mobile USA, and is responsible for refilling prepaid phones, billing dispute, unlocking locked phones and also basic troubleshooting. Work Experiences Teleperformance Philippines (October 2007-March 2010) Customer Service Agent for Sprint. Responsible for handling postpaid account such as bill dispute, phone activation, basic trouble shooting and upselling. Jollibee Foods Corporation Worked as service Crew. Responsible on taking customer’s orders and maintaining the cleanliness and condition of the dining area. Educational Backgound Had degree in Bachelor of Science Major in Nursing San Pablo Colleges College of Nursing in San Pablo City Laguna Character references Available upon request. I hereby certify that the above information is true and correct to the best of my knowledge and beliefs. Donnie Ray C. Dorado