Dooshima Dapo-Oyewole

Dooshima  Dapo-­‐Oyewole   Phone:  -    E-­‐Mail:  dooshima@dapo-­‐oyewole.com   Summary • Experienced customer service professional. My last role involved updating customer data and sending out communications in a secure manner as I worked in a regulated environment. Speaking to up to 30 customers and business partners daily developed my skills in expressing empathy and gathering information in a timely manner to deliver high levels of customer support and service. I have studied via distance learning for many years so am experienced in working remotely and not feeling isolated, setting targets and self-motivating myself to complete them. I'm committed to adding value and collaborating with colleagues to improve workflow processes for the business. I'm fluent in English and have developed writing skills from training as a journalist. It would be a pleasure to add value to this business and support customers EXPERIENCE • Dedicated Care Case Manager- AXA Global Health Insurance - (Kent, United Kingdom) • Claims and Customer Service Advisor- Swinton Insurance - (Sussex, United Kingdom) EDUCATION AND PROFESSIONAL MEMBERSHIPS • Award in Customer Service and General Insurance 2019 (Chartered Institute of Insurance) • Diploma in Journalism (London School of Journalism) 2013 • Certificate in Radio Production, Presenting, Programming 2014 and Technology (London Academy of Media, Film and Television) • BSc Management and Digital Innovation (University of 2020 London) RELEVANT SKILLS • Customer relationship management and corporate communication • Multimedia production (Canva + Adobe Audition) and content development, newswriting and interviewing