Doug Trovinger

Douglas A. Trovinger 1228 Jubilee Dr. Mt. Juliet, TN 37122-LEARNING DEVELOPMENT & INSTRUCTIONAL DESIGN PROFESSIONAL Versatile Instructional Designer and Learning Development Specialist with strong history of experience across a range of industries, supporting clients ranging from Fortune 500 companies to individuals. Highly skilled in course design and content development as well as training needs assessment and facilitation, with track record of success in web-based, instructor-led, and blended learning formats. Proficient in wide range of LMS, instructional technology, and industry software. Complementary talents in areas including project management and communication. Leverage excellent knowledge of systems development and business processes to provide expert consulting. Proven ability to identify needs and develop solutions to optimize processes and drive instructional improvement. Passion for fostering cross-functional collaboration with subject matter experts, leadership, and end users to advance goals and deliver exceptional client service. Core Competencies • Instructional Design & eLearning • Training & Learning Development • Content Development & Strategy • Project Management PROFESSIONAL EXPERIENCE • • • • Systems Development Business Processes Cross-Functional Collaboration Quality Matters Senior Instructional Designer Specialist, Document Doctors, LLC, Nashville, TN (2017 to Present) Assess client content needs through in-person and virtual consultations. Conceptualize and implement customized document solutions to improve ROI, margin, and revenues, leveraging expertise in technical writing, instructional design, and information management. Liaise with subject matter experts, leadership, and C-suite executives to optimize materials and provide superior customer service. Consulted with range of clients in healthcare, banking, education, and other industries, including Bank of America, Business Networking International (BNI), Clarity Home Appraisal Management Services, Elrod Engineering, Inc., Midstate Endocrine Associates, and ProTrainEdu. Technical Writer & Quality Specialist, Agreeya Solutions, Inc., Nashville, TN (2017) Evaluated business processes and technical procedures. Drafted documentation for quality analyses, project timelines, process review, training initiatives, and healthcare eligibility processes for State of Tennessee Department of Health & Human Services. Translated complex materials for medical and project information systems into plain language. Pinpointed strategies to increase document effectiveness, improve QA guidelines, and boost productivity. • Spearheaded Quality Check benchmark system for projects and strategies. Applied Quality Matters concepts to maximize learning outcomes as well a document compliance for project. Instructional Technologist, Systems Technology Group, Franklin, TN (2016 to 2017) Reviewed, updated, and created instructional materials for Ford Motor Credit Corporation, utilizing Adobe Creative Suite (Captivate, Flash, etc.). Adapted content to diverse learner needs and instructional settings (instructor-led, virtual classroom, and web-based). Provided course feedback and strategized Captivate templates and other materials to increase accessibility, comprehension, and user experience. • Led project to convert eLearning materials from Adobe Flash to Captivate while simultaneously improving content and user experience within SABA LMS platform. Instructional Designer, American College of Education, Nashville, TN (2015 to 2016) Devised graduate-level education courses in instructional design/technology and educational psychology. Drafted scripts for course audio/video recordings. Implemented solutions for instructor-led, virtual, and webbased classrooms to increase efficiency and control costs. Selected instructional technologies and learning management systems to optimize project processes. • Developed several courses from descriptions and blueprints into full-fledged learning experiences within Canvas and Instructure LMS’s. Continued… Page | 2 Training Coordinator and Sales Consultant, Best Buy Stores, Knoxville, TN and Lexington, KY (2009 to 2015) Consulted with customers to determine computing and technological needs and deliver personalized product recommendations. Provided product training and support, increasing customer satisfaction. Conceived marketing action plans and strategic product bundles to drive sales, in collaboration with management team. Created customer-facing courses and employee training initiatives to increase knowledge of product lines and connected solutions (cable, internet, phone, and home security). • Achieved $7.8M+ in sales; consistently earned top sales associate distinctions at department, store, district, and territory levels. Solutions Author Consultant, Chegg, Lexington, KY (2012 to 2015) Developed comprehensive solutions for academic disciplines including business, engineering, mathematics, and statistics. Administered disciplinary area to increase volume and advised allocations for special projects. Collaborated with district manager and colleagues via social media to strategize improvements. • Translated 5K+ solutions into formats accessible to those without prior subject knowledge. Graduate Research Assistant, Department of Instructional Technology, University of Tennessee, Knoxville, TN (2008 to 2012) Leveraged knowledge of instructional technology, website design, multimedia, and statistical analysis to train students, faculty, and staff. Oversaw user accounts in BlackBoard LMS; developed bachelor, graduate, and doctorate-level course for professors and staff. Designed content (online, in-person, and blended) via Articulate Storyline 360, Camtasia, and Captivate to be integrated into BlackBoard LMS. Assisted with aligning courses to meet Quality Matters principles. • Provided guidance and support on in-person, hybrid-focused, and online learning outcomes via developing and managing content within Blackboard/WebCT platform. SOFTWARE PROFICIENCIES EDUCATION LMS & eLearning BlackBoard/WebCT, Desire2Learn, Adobe Captivate, Articulate, Cornerstone LMS, Storyline/Storyline 360, Moodle/Moodle2, SABA Cloud, SoftChalk, Brightspace, HotPotato Creative & Design Adobe Creative Cloud (Acrobat Professional, Flash, InDesign, Photoshop, Fireworks), Microsoft Publisher Productivity & Presentation Microsoft Office, OpenOffice and LibreOffice, Apple Pages, Numbers, Keynote, Google Docs, IBM/Lotus Notes, Adobe Connect, Microsoft PowerPoint Project Management Google Suite, JIRA, Microsoft Project & Visio, GanttProject Web Development XML, XHTML, HTML, CSS, JavaScript, Adobe Dreamweaver, Microsoft Expressions, Microsoft Sway, Weebly, Wix Educational Specialist in Instructional Design University of Tennessee, Knoxville, TN Masters of Science in Information Systems Marshall University, Huntington, WV Masters of Business Administration University of Phoenix, Columbus, OH Bachelor of Science in Business Administration West Virginia University, Morgantown, WV