Du'Wan Russell
Customer Service Representative - Emerson Ecologics
Banning, CA 92220-
Willing to relocate to: Riverside, CA - Redlands, CA - San Bernardino, CA
Authorized to work in the US for any employer
Work Experience
Behavior Interventionist
Easterseals - Riverside, CA
August 2018 to Present
-Provides specialized behavior intervention services to children diagnosed with autism spectrum
disorder (ASD) in the home.
-Attends staff meetings, in-service, treatment plans, trainings, and other meetings as required.
-Complete documentation including evaluations, treatment notes, and progress reports.
-Prepares materials for meetings and provides child-related communication as appropriate.
-Performs other duties as assigned.
Customer Service Representative
Emerson Ecologics - Moreno Valley, CA
January 2018 to Present
-Professionally address incoming phone calls, emails, and chat requests from consumers in an efficient
and accurate manner.
-Process customer orders and changes to orders according to company policies and procedures.
-Educate the clients when necessary in order to minimize, and prevent, the need for future customer
support calls.
-Effectively track and report customer feedback in regard to customer concerns or service failures to
management for immediate resolution.
-Regularly evaluate and identify opportunities to innovate processes in a way that positively impacts
the customer experience.
-Attend various meetings/training sessions and actively participate and present information as one of
the more experienced department associates.
Paraprofessional Special Education
Redlands Unified School District - Redlands, CA
February 2016 to January 2018
-Assist instructional personnel with the presentation of learning materials.
-Tutor individual students and small groups of students with special learning needs.
-Monitor and assist students with special learning needs.
-Direct students into safe learning activities and functions and assist in shaping of appropriate social
behaviors.
-Assist in the management of student behavior through the use of positive reinforcement strategies
and techniques.
-Assist in maintaining a variety of records and files, including confidential student records and
information. -Monitor and assist in the remediation of specific learning problems.
-Assist in the development of communication skills with children who experience language and hearing
disorders;
Alternative Program Instructional Aide
Redlands Unified School District - Riverside, CA
June 2016 to June 2017
-Provide 1:1 tutoring and/or group intervention.
-Classroom management and student data input for the purpose of maintaining order with at risk
students prone to violence.
-Counsels students and parents for the purpose of modifying behaviors and/or improving attendance
-Provide student support to facilitate imposed intervention services.
-Retrieve and maintains various records, files, attendance, for the purpose of documenting and/or
providing information that may be used in individualizing instructional programs.
-Monitors financial related information (e.g., class size, attendance, time sheets, in Alternative
Education programs, etc.) for the purpose of documenting activities for reimbursement and/or
adhering to policies.
-Processes new students for the purpose of enrolling and orienting them to their new environment.
-Composes documents for the purpose of communicating information to school and district personnel,
parents, court, police officials.
-Conducts home visits for the purpose of obtaining and/or delivering documents, reports and other
information to ensure proper attendance.
Monitors activities for the purpose of ensuring compliance with drug and alcohol programs, court
orders, probation parameters and expulsion rules.
Teacher
YMCA - Redlands, CA
August 2015 to February 2016
-Implements curriculum within the established guidelines.
-Designs and implements daily lesson/activity plans consistent to YMCA Healthy Eating and Physical
Standards, Achievement Gap, and the School-Aged Child Care Curriculum..
-Supervises the children, classroom, and all activities.
-Makes ongoing, systematic observations and evaluations of each child.
-Conducts parent conferences and maintains positive relationships and effective communication with
parents. Engages parents as volunteers.
-Maintains program site and equipment.
-Maintains required program records.
-Attends and participates in all family nights, program activities, and staff meetings.
-Actively seeking to continuously update skills by attending outside workshops and constantly
whenever possible, by becoming active in professional organizations and constantly seeking new ideas
and materials.
-Follow title 22 licensing laws
Bartender/Server
First-Line Supervisors - San Bernardino, CA
January 2008 to August 2015
-Responsible for counting and verifying funds of bar bank at beginning of shift and reporting any
discrepancies immediately to Management.
-Completes a blind checkout at the end of shift with a Manager and turns all receipts collected.
Shift Supervisor/Barista
Starbucks - Highland, CA
October 2004 to December 2007
-Anticipates customer and store needs by constantly evaluating environment and customers for cues.
-Assists with new partner training by positively reinforcing successful performance and giving
respectful and encouraging coaching as needed.
-Creates a positive learning environment by providing clear, specific, timely and respectful coaching.
-Develops positive relationships with shift team by understanding and addressing individual
motivation, needs and concerns.
-Follows up with baristas during the shift to ensure the delivery of legendary customer service for all
customers.
-Recognizes and reinforces individual and team accomplishments by using existing organizational tools
and by collaborating with store manager to find new, creative, and effective methods of recognition.
Education
Bachelor's in Sociology
California State University of San Bernardino - San Bernardino, CA
June 2017
Associate's in Sociology
Crafton Hills College - Yucaipa, CA
December 2014
Associate's in Social Science
Crafton Hills College - Yucaipa, CA
December 2014
Skills
ABA, Recreation, Child Care, Autism, Written Communication (10+ years), Copy Machine, Fax,
Leadership Development, Supervisor, Excel, Employee Engagement, Money Handling, Social
Networking, Customer Service
Assessments
Attention to Detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: https://share.indeedassessments.com/
share_to_profile/67abdd5d0100fcbb991b9e57ad7cce29eed53dc074545cb7
Written Communication — Highly Proficient
January 2019
Measures a candidate's ability to convey written information using proper grammar rules.
Full results: https://share.indeedassessments.com/
share_to_profile/21e2ce6ec83e9a7f96a796ef2f3430d5eed53dc074545cb7
REA - Administrative Assistant Assessment Test — Proficient
January 2019
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/
share_to_profile/-e3d-ed1f5fd630034eeed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
