Dunella Pusey

Dunella D. Pusey Lot 5, 7 East, Greater Portmore, St. Catherine Tel: - Email:-Objective To acquire a Master’s Degree in Business Administration as well as to participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service. Educational Qualifications Bachelor of Business Administration – Human Resource Management (Major), Marketing (Minor) University of Technology (2009 – 2012) Associate Degree in Business Studies Portmore Community College (2004 – 2006) Four (4) Caribbean Examination Council (CXC) subjects Portmore Community College (2003 – 2004) Four (4) Caribbean Examination Council (CXC) subjects Edwin Allen High School (1998 – 2003) Professional Experience Branch Sales Representative JN Bank Limited (August 2019 – Present) Understanding member/customer needs and recommending suitable products utilizing the JN preferred way of selling. Selling JN Bank’s products and services, opening/changing accounts as needed to close a sale and referring members and customers to the products and services offered by the companies within the group Conducting a detailed review and assessment of credit applications in keeping with the organization’s credit policy Ensuring the completion and receipt of all credit documentation and information required Preparing the applications and ensuring their readiness for submission to the Adjudication team, for approval consideration Liaising with the Adjudication team and loan applicants, in furtherance of a credit decision Remedying suspended credit applications, where possible Member Service Representative JN Bank Limited (April 2017 – August 2019) Provides information on all products of the Society to members/customers. Handles customers’ queries primarily relating to savings accounts, referring customers with detailed queries on mortgage products and accounts to the Manager or Loans Officers Opens all types of savings and term share accounts as requested by customers and provides customers with the necessary cards etc. Ensures the safe storage of ALL documentation relating to accounts opened i.e. application cards and other KYC documents. Perform audit checks of MSO and/or other branch operations Maintain member portfolio management/relationships Participates actively in the promotional activities of the Branch Effect changes to customer’s accounts as instructed Effect account closures as requested by members. Member Service Officer JN Bank Limited (January 2015 – April 2017) Accept deposits from customers and posts these transactions to correct accounts within the specified time. Make referrals of other products/services to customers. Effect withdrawals as requested by customers to correct accounts within the specified time. Accept and process utility bill payments from customers to correct accounts within the specified time. Disburse money transfer and moneygram remittances to the correct customers within the specified time. Process any other authorized transactions. Maintain safe control of the teller’s float during business hours and ensure that it is properly secured at the end of the day. Balance all transactions and cash within stipulated time. Provide information to customers on account balances and generates history prints upon request. Assist with preparation of branch reports. Cashier/Customer Service Representative Courts Jamaica Limited (September 2012 – January 2015) Cash Management Customer service Provide customers with information regarding their accounts. Remittance Generating cash loans Filing Bank Reconciliation Residential Sales Representative Flow Jamaica Limited (July 2012 – September 2012) Acquire new customer for Flow services. Customer service Administrative Assistant Ultra Medical Services (June 2006 – August 2010) Manages the day to day operations of Ultra Medical. Transcribes dictated and written reports provided by Radiologists of patients’ X-Ray and Ultrasound reports. Manages calendar of the Managing Director. Customer service. Supervise and give support to subordinates. Bank Reconciliation. Payroll Reference Avaiable upon request.