Earl Gerasol

Earl Gerasol Jr. Unit 2, 9020 Green View Subdivision, Turo, Bocaoe ,Bulacan- Skype: earl.gerasoljr Mobile:- Work Experience November 2014 – Present(1 year 10 months ) August 2013 – October 2014(1year 2 months ) Acadsoc Online Education| English Teacher *Conducts online English classes to Chinese students *Helps students prepare for interviews and exams such as BEC,TOEFL,IELTS Orchid Cybertech Services Inc. | National Capital Region Philippines Trainer (April 2014 – June 2014) *Conducts trainings and evaluations for new hires *Oversees new hires during nesting period. *Conducts up trainings for staff members *Creates rebuttals/spiels for staff members to serve as guide in assisting customers. *serves as floor support. *Facilitates calibration sessions with Quality analysts and other offline staff members. *Ensures that updates about the product and processes are cascaded and followed by staff members and team leads May 2013 – August 2013 (4 months ) Senior escalations Officer (May 2013 – March 2014) *Facilitate trainings for staff members *Served as floor support. *Took escalated/supervisory calls October 2012 – MAY 2013(1year 8 months ) Customer Service Associate (October 2012 – April 2013) *Served as frontline support for customers to deliver excellent customer service to customers *Followed up cases through callbacks and emails June 2008 – July2012 (4 years 1 month) Telus International Phil.|Pasig City,Philippines Mentor/Communications Coach (September 2009 – July 2012) *Oversaw new hires during nesting period. *Handled bottom performing agents to ensure metrics are met. *Performed management related tasks such as evaluations, coaching and team meetings. *Served as floor support and handled supervisory cases. Customer Service Associate (June 2008 – Sept. 2009) *Served as frontline support for customers to deliver excellent customer service to customers *Followed up cases through callbacks and emails October 2006– March 2008 Saint Mary’s College |Philippines (1years 5 months) High School Instructor *Taught English for high school April 2004– Sept. 2006 University of Northern Philippines | Vigan City (1year 5 months) *Taught English to college students. Education 2004 University of Northern Philippines | Vigan City, Philippines Degree in Bachelor of Arts; Major: English Mass Communications 2000 Saint Mary’s College, Ilocos Sur, Philippines High School Diploma Skills *Excellent in English communication; both written and spoken. *Excellent in management tasks and support roles. *Excellent team player and can work better under pressure. *Typing Skills of average 50 words p/m.