Earl James Damirez

Earl James G. Damirez 41-C Rosario Street Brgy.15, Bacolod City Negros Occidental, Philippines Email:-Contact # - Objectives To apply the knowledge I have accumulated from my work experiences. To achieve and acquire knowledge about the position to be used for. Skills Good Communication and Customer service skills, Computer Literate, Microsoft Of ice, Internet, Microsoft Excel, PowerPoint, Google Docs, Google Spreadsheets, Google Analytics, Social Media Analytics, Basic Video/Photo Editing, Social Media Ads, Marketing Research, Keyword Research and Online Ranking Data. About Me Experienced general virtual assistant and marketing assistant with a history of working in the consumer electronics and aviation industries. Expert in Social Media Analytics, Google Analytics, Google My Business Page, Social Media Ads, and Social Media Marketing. Skilled in contact centers, website administration, virtual assistant, customer service, and supervisory skills. Great media and communication professional with a Bachelor's degree in Business Administration major in Human Resource Management from La Consolacion College in Bacolod. Work Experience About Me Danby Appliances Inc. HR Recruitment Support March 2022 - Up to Present ● Assist HR Business Partners with Global Contractor recruitment, administrative tasks, and submit reports on overall HR activity. ● Create job postings and ensure they show up on the various online hiring platforms. ● Coordinate with the various department managers for candidates who are initially interviewed and assist them in all stages of the recruitment process. ● Assist the recruitment process by identifying candidates, conducting reference checks, and issuing employment contracts. ● Schedule meetings, interviews, and computer testing. Marketing Assistant January 2021 - Up to Present ● I manage our weekly Analytics Reports using Google Analytics, Facebook, Youtube, Pinterest, Twitter, Instagram, and Hootsuite. ● Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) ● Handling our Company Social Media Platforms (Facebook, Instagram, Messenger, and Twitter) Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success ● ● I am creating and managing our company, My Google Business Page. ● I am managing and updating our company website via WordPress. ● Update spreadsheets, databases and inventories with statistical, financial and non-financial information ● Customer Support and Managing our Amazon Retailer Account. ● Reviewing and answering customers feedback via Bazaarvoice ● Doing some admin tasks such as product research, retail inventory, a product of the week, creating survey forms, and product inventories in different warehouses. ● Creating social media content for social media promotion. ● Helping to organize our market research and analyze consumer rating reports/ questionnaires ● Support marketing executives in organizing various projects ● Supporting our team with day-to-day administrative tasks Mifo Technology E-commerce Virtual Assistant January 2020 - July 2021 ● Managing our Gorgias Company App, Shopify Accounts, Company Website ● Answer emails and Chats ● Manage all social media platforms (Facebook, Instagram, Messenger) and our website for Mifo Technology UK, US, AU, & CA channels ● Input order information into spreadsheets and created invoices ● Established a professional work environment at home ● Customer service provided to the online web market ● Created databases and spreadsheets to improve management and reporting accuracy. ● I kept track of customer orders that came through Shopify to our email account and logged them into a spreadsheet. Zeal Virtual IT Support Reservation Agent/Virtual Assistant January 2019 – January 2020 ● Managing our Freshdesk Company App & Check Front Tool ● Manage all social media platforms (Airbnb, CanadaStays, Expedia, Stay At Blue Mountain Website, Booking.com) ● Take incoming reservations for clients while providing outstanding customer service. ● Execute reservation processes via phone and emails. ● Answer basic client questions about Chalet rates, services, processes, and Reservations ● May be asked to perform duties related to implementations. ● Answering Emails, Phone Calls, Chats ● Proactively communicate constructive feedback to management regarding any obstacles to achieving established goals and objectives. Dubai International Airport Customer Service Of icer September 2013 – October 2018 ● Assist the passenger until the time they are at the airport. ● To provide a welcome service to our passengers at Check-in and other customer service touchpoints and help smoother its customer journey. ● I was attending the Airport reception/information desks & answering telephone calls from callers of the airport. ● Assist passengers during flight irregularities, and coordinate communication with affected passengers to ensure the passenger experience remains positive. ● Reports directly to the Terminal Duty Manager and Duty Officer. ● Attending meetings with the other stakeholders in Dubai Airport together with Terminal Duty Officer ● Managing the staff who’ve been assigned in Concourse C Departure Gates for almost one year. ● Assisting the passengers regarding their inquiries about Dubai Airport. ● Communicating with the Terminal Duty Officer and Airlines Manager when experiencing delayed flights and canceled flights. ● Prepare and modify documents, including correspondence, reports, drafts, memos, and emails. ● Schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors ● Prepare agendas for meetings and prepare schedules. Exponent 7 Solutions Sales Associate Representative August 2010 – March 2012 ● I am selling and updating products and services to both individuals and companies. ● Responsible for improving customer retention through programs and services provided to the customer ● Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Seminar and Training Experiences ● Health and Safety Environment Training – September 4, 2014 ● Airport Service Personality 2 Supervisory Training - August 3 August 4, 2014 ● Airport Service Personality 1 Customer Service Training - January 20, 2014 ● Customer Service Refreshment Training – December 15, 2013 ● Summer Job April - May 2003, 2004, 2005 ● How to respond to negative reviews - Bazaarvoice Webinar - August 28, 2021 Education Background La Consolacion College Bacolod Bachelor of Science in Business Administration Major in Human Resource Management Graduated Negros Occidental High School Secondary Education Graduated Sum-ag Elementary School Elementary Education Graduated Personal Information Age Birth date Height Weight Religion Nationality Status Permanent Address Language Known : : : : : : : : : 32 years old May 06, 1989 5’6 “ 52kg. Roman Catholic Filipino Single Philippines English and Filipino Character References Ms. Joan Toque - MBA Faculty La Consolacion College - Bacolod - Mr. Zeus Zamora Manager Zeal Virtual IT Support - Ms. Ellen Glice Sesante Admin LCC-B Eteeap Of ice - Jenine van Ofwegen HR Business Partner Danby Appliances Ltd-Shawn Herman Marketing Team Lead Danby Appliances Ltd-Meaghan Wilkinson VP of Marketing, People & Communication Danby Appliances Ltd-