EARTHA P ANTOINE
Profile
Engaging and passionate in Customer Service professional with 12+ years of experience in a 5-star Hospitality Industry, responding to all types of customer inquiries.
Eager to work for your business to grow customer loyalty and maintain highest level of customer service support.
Contact
PHONE:-
SKYPE:
earthstone77
EMAIL:-
LINKEDIN:
https://www.linkedin.com/in/eartha-antoine-freelancer/
EDUCATION
UNIVERSITY OF CEBU
Bachelor of Science in Secretarial Administration
Majoring Office Management
June 1994-October 1999
WORK EXPERIENCE
BCM MANILA |ESL ONLINE TEACHER
September, 2020-January, 2021
(Teaching Korean students from ages 11 onwards, mostly professional adults. Experience in handling TOEIC, OPEC and PED classes.)
ZUFARA SHOPPING (online shop-Amazon) | CUSTOMER SERVICE VA
December 2015-June 2016
{Managed multiple online shops in Amazon. Served as the customer front, managing all customer service, admin support, and liaising with FBA by Amazon.}
TIPS & TOES SALOON AND SPA| ASSISTANT MANAGER
February 2015-November 2015
United Arab of Emirates, Abu Dhabi
{Managing the daily operation, supervised staffs, dealing customers complaints, making reports}
Al Ghurair Rayhaan Hotel and Towers| HEAD THERAPIST
December 2012-January 2015
United Arab of Emirates, Dubai
{Manages the reception, supervises staffs, handling the staffs trainings, admin support}
Beach Rotana Hotel & Towers| SPA THERAPIST/TRAINER
April 2008- November 2012
United Arab of Emirates, Abu Dhabi
{Delivers the massage therapies to clients, delegated as the department trainer, training treatments and refresher trainings to new and old staffs}
Emirates Palace Hotel-Kempinski| RECREATION RECEPTIONIST
April 2005-March 2008
United Arab of Emirates, Abu Dhabi
{Served as the front reception, taking care of guests needs}
Skill
