Ebisike Debelumndu O

EBISIKE DEBELUMNDU BENITA Abia State, Nigeria |--|linkedin.com/in/ebisike-debelumndu-benita-aa96a1279 PROFESSIONAL SUMMARY A Self-motivated Virtual Assistant with 3+ years experience in executive, customer support, inbound and outbound correspondence, team management, record-keeping, and various personal assistance tasks. Able to focus on work without the need for supervision, eager to contribute to organizational success through hard work with a 90% lead conversion rate, over 100 scheduled appointments above the company’s average, and received 95% positive customer survey results. Motivated to learn, grow and excel in a fast-paced industry offering career growth and value addition. AREA OF EXPERTISE Customer Service (Email, Phone, and Live chat) Email Management Cold Calling and Appointment Scheduling Google Slide, Sheet, Word, Meet Lead generation Travel Booking CRM Tools (Zendesk, Hubspot, Apollo, Intercom) Microsoft Excel, Word, Teams, and Drive Slack, Zoom, Calendly, Skype, Trello SEO and Content Strategy Asana, ClickUp, Monday.com, Fresh desk Customer Success Web Research SharePoint WORK EXPERIENCE Customer Service Representative January 2021 - June 2023 Vision Crib Eye Clinic, Abia State, Nigeria Spearheaded a timely resolution channel for clients’ inquiries and complaints in line with the organization's service level agreement; Obtained a 4.6-star customer satisfaction rate. Successfully increased customer base by 40% through a customer satisfaction survey using Google form, which in turn increased customer retention by 65% and onboarding of new customers by 40% Interacts with clients through a series of actions either face-to-face or over the telephone to help in setting up appointments with the Optician. Carried out weekly stock-taking and inventory management for proper documentation and restocking of glasses and products resulting in an improved stock level by 50%. Administrative Assistant October 2016 - October 2017 Discount Drycleaners Limited. Implemented administrative support to the executive, resulting in the reduction of administrative costs by 30%. Composed, typed, and proofread correspondence; screened telephone calls, scheduled meetings, arranged tickler files and made travel arrangements for ten heads of department. Collaborated with the management team to create and post weekly and monthly reports for leadership and administrative teams. liaison between all departments to ensure 100% internal communications and reporting practices. Recorded all clients’ details in the CRM System and log book for adequate documentation, reducing paperwork by 60%. EDUCATION Bachelor of Science (B.Sc.) Microbiology 2009 - 2014 Imo State University, Owerri, Nigeria