Ebony Adams | Freelancer Resume

Ebony Crystal Adams 610 Comal Run, Hutto, TX-,-SUMMARY OF QUALIFICATIONS • 5+ years of extensive experience in providing direct and remote support for various operating systems and applications. • Demonstrated skills in troubleshooting hardware, software, LAN, WLAN and operating system issues. • Proven skills in fixing Desktops, printers, phones, and laptops. • Hands-on experience in hardware repairs such as top & bottom cases, motherboards, hinges, hard drives, etc. • Software programming languages include: Python (Preferred), C++/C, HTML and CSS, Racket (Scheme), Prolog, Erlang, Alice, Java. DESKTOP SUPPORT SKILLS • Demonstrated ability to provide user support to community by phone, email, and face to face communication. • Proven skills in Windows 7/ 10, Linux, MAC OSX, Microsoft Office 2007/2013 and various installations/software. • Provided off-site assistance to users with problems varying from software troubleshooting to networking issues. • Documented success in responding to all inquiries and tickets in a timely manner. SELECTED ACCOMPLISHMENTS • Awarded sponsorship from Google to attend the 2015 Grace Hopper Conference (July 2015) • Awarded a Peer Bonus at Google for “Going above and beyond” (June 2015) • Awarded a GHC Scholarship Grant to attend the 2014 Grace Hopper Celebration (July 2014) • Promoted to Help Desk Manager from Desktop Support (Jan 2014) • Promoted to Desktop Support from Help Desk (May 2013) EDUCATION B.A. in Computer Science & B.S. in Business Administration (Finance) Berea College, Berea, KY – May 2016 Minor: Economics International Business Summer Study Abroad Jacksonville University, Jacksonville, FL 32211 – June 2013 • Interacted and built relationships with professionals at successful international businesses in Shanghai, China and Beijing, China. • Researched the market for farm machinery in China for Global AG Solutions to prepare and present the information to the company. INTERPERSONAL SKILLS • Excellent communication and relationship-building skills. • Ability to communicate effectively with at all levels of employees and management. • Strong customer service, organizational, and leadership skills. • Ability to learn quickly and adjust to problems seamlessly. • Adaptable and able to pick up new techniques. • Able to multi-task and remain thorough and precise on projects. • Radiates determination, initiative, and creativity. PROFESSIONAL EXPERIENCE IBM (International Business Machines Corporation) - Austin, TX | August 2016 - Present Cross Systems Services Specialist Technology Resource Center – Berea, KY | Aug 2012 – July 2016 Help Desk Manager (Previous Position Desktop Support) • Provide support to students, faculty, and staff relating to hardware and software, computer applications, LAN components and peripherals • Carry out on-site analysis, identification, and resolution of difficult desktop problems for students, faculty, and staff. • Train and advise help desk trainees, technicians and specialist on how to efficiently and effectively provide users with the best support for an array of unpredictable problems. • Develop techniques and inform help desk employees of new problems to create and maintain efficiency within the office. • Install, organize, test, maintain, check and troubleshoot faculty, staff, and other departments’ workstations and interrelated software. • Recommend and apply solutions, including on-site repair for off campus users. • Monitor, respond, and document phone and email requests for technical support. Google - Irvine, CA | May 2015 - August 2015 Information Technology Intern • Provided on-site support for Windows, Linux, OS X, Chrome OS and Android platforms in addition to network-based applications. • Troubleshooted Google’s corporate resources and applications. • Provided support for office’s services such as video conferencing and cloud printing. • Developed and participated in 2 IT projects that focuses on efficiency within the company. • Created and/or responded to local and global tickets affecting the company. Campus Activities Board & Center for International Education – Berea, KY | Aug 2013 – May 2015 Technology Coordinator & Peer Advisor - These are 2 separate secondary positions with similar job responsibilities. • Setup, tested and troubleshooted sound equipment, projectors, and laptops that are used for parties and other events. • Created and maintained website so end users are updated and informed. • Managed pages, posts, and events on all social media websites. - Center for International Education (August 2013- May 2014) • Assisted students with the processes of studying abroad. • Informed students on the benefits of an abroad experience. Body Recall Inc. – Berea, KY | Oct 2012 – May 2013 Web Developer & Social Marketing Manager • Adapted existing website to meet company’s requirements. • Collected, organized, and analyzed website and social media analytics for the business’s convenient marketing use. • Creatively maintained and designed social media networking site pages and a user friendly website to obtain the maximum about of traffic possible. • Tested and identified any technical problems on the company’s the website and fixed them. ACTIVITIES Girl Scouts of America; Digital Photography Instructor, June 2015; • Assisted girl scouts with earning their digital photography badge. Campus Activities Board (CAB); Volunteer, Aug 2012–present; • Plan, co-sponsor, and work at events for the entire campus of Berea College. • Promote and advertise events for the campus. • Network and build relationships with special guest that the CAB brings to campus. Denise Hagan City Council Campaign; Social Media Campaign Manager, Oct 2014; • Created, updated, and maintained the website and FaceBook page for the City Council Campaign for Denise Hagan. • Created 2 advertisements for the city’s newspaper for the Denise Hagan campaign. Enactus; Information Technology Officer, Aug 2013–May 2014; • Created and maintained website and Facebook page for Berea College’s Enactus branch.