Edeliza Daos

EDELIZA ZAPATA DAOS Block 16 Lot 10 Villa Zaragoza Subd., Brgy. Turo, Bocaue, Bulacan 3018 Contact# - -- CAREER OBJECTIVE: Looking for a career that will build my skills and experience in dealing with people and give me better opportunities. Opportunity to work at the convenience of my home. Provide the needs of my children without compromising quality time with them. PERSONAL: Age: 35Birthday: February 5, 1982 Birthplace: ManilaStatus: Married Skills: Computer literate (MS Office, Excel, Powerpoint), good in communication and writing skills, licensed driver, fast learner, willing to work under pressure and can perform multi-tasking job. EDUCATIONAL BACKGROUND: 2004Bachelor of Science: AB-Political Science New Era University – Quezon City, Philippines 2004 – 2006Bachelor of Law San Beda College – Manila (2nd year) WORK EXPERIENCE: 01/2017 – 07/2017Citiphone Officer - Citibank AU, BGC, Taguig City, Philippines Job Description: Answered 80-100 calls per day. Resolved customer concerns and queries efficiently and expeditiously. Provided sales offers like credit limit increases, ready credit, fixed payment option, opting in to e-statement, etc… to eligible card members, and met the goal at least 60% of the eligible callers. Achieved 90-100% Quality on call performance; for accuracy, resolution, and customer satisfaction. 03/2012 – 01/2017CSR - Expert Global Solutions, Quezon City, Philippines Job Description: Answered 100-120 calls per day. Resolved customer concerns and queries. As retention agent, needed to sell the benefits of keeping the account to retain card members who would like to cancel their account. Met monthly goal, at least 60% of the total callers retained. 01/2010 – 02/2011CSR - Convergys, Quezon City, Philippines Job Description: Resolved customer concerns and billing inquiries. Met goal for sales, offering upgrade on the customers’ existing cable tv plan and also bundle plans. 02/2006 – 11/2009Financial Analyst - IBM-Daksh, Mandaluyong, Phils. Job Description: Resolved customer concerns and queries. Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction. Offered other products. EDELIZA ZAPATA DAOS Applicant