Eden B. Ledesma

I am 35 years old, married and I have a 4 year old son. I am the type of person who is always focused, dedicated and detail-oriented when it comes to any given tasks. I'm a self starter, so I need not to be told twice about the task that needs to be done. I’m good at multi-tasking. I am very flexible in terms of changes whether that be in schedules, tasks or people that I have to work with. I remain calm and in control in difficult situations. I can be extremely persuasive, and can easily interact with people.

I have experienced as an Inside Sales Agent with MyOutdesk for over a year. My duties includes cold calling, calling expired, for sale by owners and home buyer leads. Our goal is to set a face to face appointments for my clients. I was also doing some admin tasks like researching & gathering HOA information, creating mail merge and mail labels for marketing materials.

Prior working in MyOutDesk, I also worked as a Technical Support Representative for 2 years and as a Customer Service Representative for 2 years in Convergys. So, that was a total of 4 years working in a call center. My main task before as a technical support was to take inbound calls from customers who need technical assistance whenever they're having issues with their phone. I was the person that they could reach to help them. As a Customer Service Representative for financial account my job was to process any credit card related transactions. We also do up selling. During those times, I learned how to multi task, resolve issues over the phone and empathize to customers. I also learned how to manage my time properly like adhering to tasks that needs to be done in a specific period of time and finishing everything before my shift ends. I'm independent in a way wherein I make sure that I use all of my available resources whenever I face difficult situations.

I also have experience in sales. I worked as a Medical Representative for over a year. My job was to meet with doctors and their staff to persuade them to promote our product. I build and maintain a positive working relationship with them. During that time, I really improved on my communication skills and people skills. I relate to each one of them which makes me gain their trust. I've learned that these 2 skills are very important in this kind of business because you get to deal with different individuals with unique personalities.

From my perspective that's what makes me stand out from everyone else. I always find a way to connect to anyone hence people find me a trustworthy person and so as the solution that I offer to them. Therefore, I know I have what it takes to help in the growth of your company and I am very confident that I will be a valuable asset.