Edgilo Iligan Galon

To find a job that fits my skills and abilities. Over the past 6 years, I have worked on one of the biggest Call Centers in my country, Convergys and Qualfon. In Qualfon, we served Prepaid clients for the biggest Telco's in America (Verizon, T-Mobile, ATT and Sprint). In Convergys, we provide quality customer service as an Internet and Email technical support. I have been to several posts that requires leadership and excellent analytical skills. I am also well decorated with awards and certificates as proof. Over time I have acquired a few skills that have helped me grow.

-Excellent knowledge in computer technology
-very fluent in the English language and can use word applications ( Microsoft word, excel, PowerPoint etc.)
-can type 60-70 words per minute
-can work with less supervision
-can troubleshoot technical issues
-knows how to handle customers with confidence
-responsible and very hardworking
-most of all I am sincere, honest and very dedicated
-experience in offline/online chat support using Tawkto, MyLiveChat, and Freshdesk software.
-MS office proficient
-experience as an ESL online teacher, teaching Chinese kids (51talk)
-experience in using Citrix, QQ, Freshdesk, and other online customer support tools.
-Experience using FastrackExpress, WooCommerce and Shopify.
-Password management using LastPass.
-always willing to be trained.

I am always ready to learn and tackle challenges. Hopefully I'll be able to show my skills and abilities that will surely make myself grow as an individual and help your business grow as well.