Edmund Monsalve

EDMUND B. MONSALVE P. O. Box 7504, Jeddah 21472, Kingdom of Saudi Arabia  -  - OBJECTIVE To obtain secretarial position where my advanced computer knowledge and multitasking ability can be fully utilized. Offering knowledge of handling correspondence. Very effective in providing administrative support activities compliant to department’s mission and procedures. SUMMARY OF QUALIFICATIONS Working knowledge in ORACLE-based ERP System. Multitasking ability with keen eye to detail on reports and messages. Excellent oral and written communication skills. Maintain high level of confidentiality and professionalism. Flexible and adaptable. Remain calm and work well under demanding conditions. Resourceful and self-confident; can get the job done, and do it well. Equally effective working independently and in cooperation with others. Computer skills include: MS Word, MS Excel, MS Outlook, MS PowerPoint and Internet. PROFESSIONAL EXPERIENCE Planning and Support Coordinator Zamil Air Conditioning & Refrigeration Services Co. Ltd. (Zamil CoolCare) June 2014 – Present Jeddah, KSA Administrative Support Prepare/draft correspondences and memorandum as and when required by the Department Head. Assist in the preparation of the presentation to the customer / client. Handle the routing of the department's technical documents and ensure that such instruments are being properly documented and communicated accordingly to the intended recipients. Assist in the different phases of key department activities, i.e. technical seminars/presentations, training courses, factory visits and contribute in meeting the desired level of satisfaction. Provide support in Key Department’s functions and activities. Provide excellent front office services to the department. Prepare management reports as and when required by the management for their decision making. Maintain a systematic and indexed filling system for documents for easy retrieval when required by the administration / department manager; file all important documents. Coordinate with the relevant personnel for the submission of required reports; prepare, consolidate reports and ensure its accuracy and timely completion. Ensure the compliance of the department to the Quality Management System (ISO-). Initiate Purchase Requisitions (PRs) through the Oracle system for office supplies, materials, equipment etc. and monitor their status and follow up for the timely delivery of the items. Study and analyze office material requirements to maximize their usage and value. Ensure that material transfers and scrapping of assets / items are properly monitored and well documented. Sales Support / Customer Service Prepare quotation for all customers’ inquiry; generate Engineering Specifications. Perform order entry in the Oracle for Jeddah Spare Parts Sales (Invoicing). Monitor and update Institutional Sales for Western Region. Handle monthly reports regarding Sales and Productivity. Arrange delivery for Institutional Sales customers/clients. Coordinate with the factory/central warehouse regarding region’s stock requirement. Technical Secretary (Contracts) Ministry of Defense Engineering Services August 2013 – May 2014 Muscat, Sultanate of Oman Provided secretarial support to the Senior Projects Engineer (SPE – Contracts). Supported and assisted Project Quantity Surveyor Engineers (PQSE) in the preparation of tender documents. Maintained and updated tender and project databases. Filed documents and correspondence. Prepared and formatted all reports and letters requested by Engineers. Processed, distributed and improved (tender) documentation and correspondence. Handled telephone queries, internal and external. Organized meetings, internal and external. Took minutes during meetings. Maintained filing system and folder structure. Admin/Sales Coordinator Gas Arabian Services Co. Ltd. July 2011 – July 2013 Jubail, KSA Responded quickly and efficiently to all incoming sales inquiries, by telephone, fax and email. Followed up all enquiries and prepared bids/proposals where necessary. Updated, verified and maintained logs (RFQ, Quotation and PO). Coordinated sales-related details before and after the sale. Collected, confirmed and processed timesheets and overtime. Checked, verified and processed invoices from principal/suppliers (payment advice). Prepared and submitted customer invoices. Assisted in month end reporting procedures. Performed Sales and Cost of Sales Reconciliation. Provided support and assistance to Sales Executives, as needed, in order to meet Company/Division goals including but not limited to assisting with incoming queue calls and generating business letters. Acted as a primary customer resource for calls and e-mails when a Sales Team member is out of the office. Secretary Construction and Development Co. Ltd. June 2009 – June 2011 Jeddah, KSA Provided secretarial and administrative support to the Operations Manager. Prepared and managed correspondences. Maintained the general filing system and filed all correspondences. Manages supplies, equipment, assets and maintains an inventory for proper flow and replenishment.  Operated office machines, such as photocopiers, scanners, fax machine, laminators and personal computers. Received, directed and relayed telephone and fax messages. Worked closely with the Site Manager and QA/QC Engineer to collect and consolidate data for the preparation of the daily, weekly, and monthly progress reports. Made comparison of quotations/offers received using MS EXCEL. Organized the project and office files including worker’s compensation documents, blueprints, contracts and supplier invoices. Scheduled meetings; took dictations and prepared minutes of meeting. Reviewed site workers’ time cards and prepared time sheets and overtime. Recruited, trained and supervised junior staff and delegated work as required. Document Specialist Baker & McKenzie Global Services August 2007 – May 2009 Taguig City, Philippines Provided back-office functional support to associates in global offices. Handled word processing assignments, including copy typing, document formatting and editing, scanning, data entry. Performed Excel and PowerPoint tasks. Transcribed digital voice files consisting of dictations, recorded meetings, legal proceedings and seminars. Medical Transcriptionist Net Scribe Inc. November 2005 – August 2007 Pasig City, Philippines Medical Transcriptionist Athena E-Services Inc. October 2004 – November 2005 Quezon City, Philippines Transcribed dictations received from physicians/healthcare professionals. Edited materials for grammar and clarity. Returned transcribed documents to the originator/dictator for review and signature, or correction. Performed data entry and data retrieval services, providing data for inclusion in medical records. Document Analyst Content Online Services Inc. (Innodata) November 2002 – August 2004 Quezon City, Philippines Carried out data processing tasks such as formatting, editing, scanning, and proofreading. Analyzed and carried out layout and text correction according to job specifications and standards. Ensured the efficiency and effectiveness of work flows and processes. Maintained working relationship with project personnel to ensure project requirements are being met. EDUCATION Bachelor of Science in Electronics Technology (Cum Laude) June 1998 – March 2002 Bicol University College of Industrial Technology Legazpi City, Philippines Department of Science and Technology – Science Education Institute (DOST-SEI) Scholarship Grantee TRAINING Corporate Writing Enhancement II December 2008 Speech Power (Philippines)