Edward Cortes Untalan

EDWARD C. UNTALAN Lot 8 Offelia St. (beside house #15) Proj. 8, Quezon City-- PROFILE Age35 years oldSexMale Date of BirthSeptember 23, 1981Place of BirthCaloocan City Civil StatusMarriedReligionCatholic SSS -PhilHealth- EDUCATIONAL BACKGROUND Bachelor of Science in Home Economics Major in Foods and Food Service Management Centro Escolar University, Mendiola, Manila 2000 – 2003 Bachelor of Science in Engineering Major in Industrial Engineering University of Santo Tomas, España, Manila 1998 – 2000 (undergraduate) WORK EXPERIENCE 51Talk Part-time Online English Teacher (April 2016 –September 2016) Provide online instructions in English to Chinese students as a second language for a wide range of learners (kids/beginners, intermediate, adults) with an active and outgoing personality as well as a professional teaching manner. Provide corrective feedback and ensure that the students understand each lesson. Create a lesson memo with the necessary feedback about the topics discussed. www.upwork.com – WRS – Gosen, New York, USA Home Based Medical Billing Representative/Virtual Assistant(December 2015 – January 2017) Job includes coding, claim follow-up, contacting patients and contacting insurance companies. Ensure accuracy and proper documentation and adhere to a policy of confidentiality. United Health Group – Diliman, Quezon City Health Advisor (May 2015 – November 2015) Inbound HMO account, member services. Look into and resolve complaints about billings and services. Ensure accuracy and proper documentation and adhere to a policy of confidentiality. Transcom – Ortigas Technical Service Representative (March 2015 – May 2015) Interact with customers to provide information in response to inquires about products and services. Also handle and resolve customer's complaints. Assist individuals interested in opening accounts for communication services such as telephone, cable and internet. Gather information by phone, receive orders for services to be installed, turned on, turned off, or changed. Look into and resolve complaints about billings and service provided by cable and internet company. Explain how to use equipment and solve any equipment problems, also explain to users how to navigate an Internet site. Ensure accuracy and proper documentation and adhere to a policy of confidentiality. Teletech – Diliman, Quezon City Customer Service Representative (July 2013 – January 2014) Interact with customers to provide information in response to inquires about products and services. Also handle and resolve customer's complaints. US Bank - Deposits. Ensure accuracy and proper documentation and adhere to a policy of confidentiality. Convergys – San Lazaro, Manila Customer Service Representative (March 2013 – August 2013) Telus International - Ortigas Customer Service Representative (September 2008 – February 2009) NCO – RMH Teleservices Asia-Pacific Inc. – Quezon City Directory Assistance (January 2008 – July 2008) E-Telecare Global Solutions – Quezon City Customer Service Representative (October 2006 – June 2007) . Doughnut People/Go Nuts Donuts – Quezon City Retail Store Supervisor (December 2005 – May 2006) Jollibee Foods Corporation – Quezon City Shift Manager (Dining and Kitchen Manager) (January 2004 – June 2005) FriEND’s Café – Centro Escolar University, Mendiola, Manila On-the-Job Trainee as Store Manager (January 2003 – February 2003) Albergus Catering, Inc – Quezon City On-the-Job Trainee as Office Staff and Banquet Assistant (November 2002 - January 2003)