Edward Soriano Poyaoan

Edward Poyaoan New Profile Caloocan Philippines SUMMARY OF QUALIFICATIONS I'm an experienced customer service representative both inbound and outbound call. I'm also an experienced technical support representative for local computer brand in US. Currently looking for better oppurtunity to work remotely instead of being exausted due to commute travels. WORK EXPERIENCE Customer Service Representative | Teleperformance | Fairview Terraces | From Sep 2012 to Mar 2018 I was working as Complaints Resolution Specialist / Complaint Manager. We have handled and supported DSL, Cable, Wireless, Mobile to a local Telecom company in Australia We also handled billing disputes and fraud confirmation. Technical Support Representative | Teletech | Quezon City Novaliches | From Sep 2011 to Nov 2011 We supported and assisted customers with their Universal programmable remote control. Technical Support Representative | Sitel | Quezon City | From Sep 2009 to May 2010 We assisted in trouble shooting computer hardware and arrange dispatching for repairs. Also additional up selling upgrades and units is included. EDUCATION STI Fairview | Quezon City Fairview | From May 2006 to Apr 2008 Area of Study/Major: Diploma Computer and Electronics Technology Under computer engineering course. San Jose Del Monte National High School | San Jose Del Monte Bulacab | From Jun 2002 to Mar 2006 Area of Study/Major: High School EXPERT SKILLS TESTS RESULTS Name of Test Computer Skills Test Negotiations Skills Test Score 72% 75% Percentile Date Taken 74% 55% 04/23/2019 05/02/2019 Average 60% 67% JOB SEARCH DETAILS Categories of Interest: Job Types: Schedules: Level of Telecommuting: Start Date: Availability: Maximum Hours/Week: Job Flexibility Preferences: Willing to Travel: Salary & Benefits: Career Level: Highest Education Level: Administrative, Virtual Admin, Call Center, Inbound Call, Outbound Call Employee, Freelance Full-Time, Part-Time, Flexible Schedule, Alternative Schedule, Long-Term 100% Telecommuting Immediately Mornings, Afternoons, Evenings, Nights, Weekdays, Flexible 40 Remote Work, Freelancing Job No 45,000.00 USD / Annually Experienced Technical Degree