Edward Taiño
6D Sampaguita Street, L&B Compound 1, Brgy. Alabang, Muntinlupa City
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Objective: To find a suitable job, challenging position, and establish a career in the field of business in
relation to the knowledge gain, training, and experience acquired in an academic setting within a reputable
and well-established company.
I.
Work Experience
3-BG
151 Calle de San Francisco, Suite 200, PMB 0005, San Juan, Puerto Rico 00901 (Homebased)
November 02, 2020 – Present
Case Log & Negative Review Removal Representative (Amazon)
Supports Amazon brands by managing their customers’ feedback. Collates all negative reviews and
check them one by one to make sure they comply by Amazon’s Community Guidelines. File cases
for all negative reviews believed to have breached the said guidelines to maintain honest feedback
and harmony within the e-commerce industry.
Concentrix
Ayala North Exchange Tower 2, 6798 Ayala Avenue, San Lorenzo, Makati City 1229
April 10, 2017 – October 30, 2020
Escalations Support Specialist (Acer Computer ANZ)
July 2019 – October 30, 2020
Supported challenging escalations from business partners and end-users for Acer Australia New
Zealand through inbound manager calls, emails, and direct orders from the higher management.
Liaised between customers and other Acer Departments, ensuring that cases are closely monitored
from end to end. Subject matter expert for frontline agents on complex situations, ensuring that the
business thrives while attending to customers’ demands under consumer laws.
ASP Coordinator (Acer Computer ANZ)
August 2017 – June 2019
Supported escalations and acted as the POC to Acer Authorized Service Providers and Field Service
Engineers based in Australia and New Zealand. Liaised between the ASP/FSE and other Acer
Departments. Created training materials and conducted training to newly onboard Manila and
Sydney ASP Coordinators. Subject matter expert for complex back-end situations regarding the
business. Spearheaded business reviews with our Sydney counterpart via conference call weekly.
Technical Support Representative (Acer Computer ANZ)
April 10, 2017 – July 2017
Handled technical concerns for Acer Computer Australia New Zealand. Provided assistance in
determining hardware from software failures and assisted customers in organizing their machines
for service.
Telco Services Australia Pty. Ltd.
14F Five E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City
November 22, 2016 – March 24, 2017
Customer Experience and Inbound Sales Consultant (Telstra)
Inbound Sales and Customer Service for Telstra.
Sutherland Global Services Philippines Inc.
12F PhilPlans Corporate Center, Bonifacio Global City, Taguig City
November 25, 2013 – December 18, 2014
Consultant (PayPal Australia)
Handled customer issues regarding their PayPal account, ranging from password issues to credit
cards, debit cards, and other financial concerns. Assisted customers in integrating PayPal in their
own websites and other technical concerns.
Harte Hanks Philippines Inc.
4th Floor Market! Market! Bonifacio Global City, Taguig City
July 16, 2012 – October 17, 2013
Technical Support / Customer Service Representative (Barnes and Noble)
Handled phone calls from general inquiries to order inquiries and technical assistance for Barnes
and Noble.
Eperformax Contact Centers & BPO
BPI Buendia Bldg., Sen. Gil Puyat Avenue, Makati City
February 06, 2012 – May 06, 2012
Community Support Agent (PayPal North America)
Handled customer issues regarding their PayPal account, ranging from password issues to credit
cards, debit cards, and other financial concerns. Assisted customers in integrating PayPal in their
own websites and other technical concerns.
Asia Brewery Incorporated
Sala, Cabuyao, Laguna
November 2009 – June 2011
Production Operator
UFC Philippines Incorporated
Light Industry and Science Park, Cabuyao, Laguna
September 2008 – December 2008
Production Crew
II.
Trainings Attended
Global Communications Training
Global Communications & Management Academy
Eperformax Contact Centers & BPO
Pacific Star Bldg., Sen. Gil Puyat Avenue, Makati City
February 06, 2012 – February 23, 2012
Skills: Proficient in using the English language.
Computer literate (Microsoft Word, Excel, PowerPoint, Google Sheets)
III.
Educational Attainment
Finishing Course for Call Center Agents
Bagong Henerasyon Foundations Incorporated
(TESDA Accredited)
91 Times Street, West Triangle, Quezon City
November 07, 2011 – November 24, 2011
Maulawin National High School
Pagsanjan, Laguna
2002 – 2006
IV.
Character Reference
Clare Therese Alcala
Team Captain-
Harte Hanks Philippines Inc.
4th Floor Market! Market! Bonifacio Global City, Taguig City
Michael Zamora
Team Leader-
Sutherland Global Services Philippines Inc.
12F PhilPlans Corporate Center, Bonifacio Global City, Taguig City
Jillian Christine Gareza
Operations Manager-
Concentrix
SLC Building, 6797, 1227 Ayala Ave, Makati City
Mary Rose Cabagui
Team Leader-
Concentrix
Ayala North Exchange Tower 2, 6798 Ayala Avenue, San Lorenzo, Makati City
