Eileen Mae Hernandez

EMPLOYMENT HISTORY Product Management Engineer ECI Telecom (Philippines) Inc. -) EILEEN MAE HERNANDEZ MANAGEMENT ENGINEER - Responsible for Material Support in Asia Pacific - Ensuring the technical team supports APAC customers within Service Level Agreement. - Monitoring shipments, deliveries, and repair period of materials from HQ to customers and vice versa. · Managing reports, inventory, logistics, and day-to-day activities regarding material support. · Encoding data in CRM and BI system. · Assisting in pre-sales and projects when necessary Project Management Associate Philippine Long Distance Telephone Company (2015) PERSONAL PROFILE I am a professional Management Engineer with 7 years’ experience in managing projects, materials, data, and customer services SKILLS & ABILITIES - Detail-oriented, metrics-driven, and fast learner - Proficient in Excel, CRM, Canva, and Business Application tools - High management skils - Team player and adaptable CONTACT INFORMATION Email:-Skype ID: live:.cid.facc9b355d97af84 www.tungawblog.wordpress.com B73 L11 Golden City Subd, Santa Rosa City, Laguna, Philippines - Handling multiple projects for network data service both local and global accounts - Provisioning and monitoring process implementation until network data service installation - Conducting tests during migration / cutover / installation - Coordinating with clients and sub-contractors during project implementation - Closing project accounts after installation Customer Service Representative - Nonvoice Startek International Limited (2013 - 2014) - Activation and maintenance of customer’s account (Individual and Business) - Monitoring customer’s orders and requests - Analyzing account issues and escalated concerns from clients - Reviewing and approving foreigner's application - Processing orders for Business transactions EDUCATIONAL HISTORY Asia Pacific College Bachelor of Science in Electronics and Communication Engineering (2008 - 2014) - SM Scholar TRAININGS Microsoft Excel Level 2 - March 2019 Project Management - September 2019 General Virtual Assistance - August 2020