ELAINE MARIE O.
ARRIOLA
FREELANCE VIRTUAL ASSISTANT
CAREER HISTORY
SKILL SET & EXPERTISE
- Customer Service Manager
-Customer Service Specialist
- After Sales
- Reaching out to potential
customers
- Amazon Fulfillment
- Phone Operator
- Real Estate Appointment
Setter
- Skip Tracing
- Data Entry
- Basic Transcription
- Basic Digital Art and Design
- Salesforce
- Online Filing
- PACER
- Calendar Management
CONTACT INFORMATION:
Mobile: -
Skype: Elaine_090612
Email:-LinkedIn:
www.linkedin.com/in/elainemari
earriola
Facebook:
iam.elainemarie.12
ACADEMIC BACKGROUND
COLLEGE
UNIVERSITY OF ST. LA SALLEBACOLOD PHILIPPINES
BACHELOR OF SCIENCE IN
COMMERCE
MAJOR IN MARKETING
MANAGEMENT
SECONDARY SCHOOL
ST. JOSEPH ACADEMY
BACOLOD CITY NEG. OCC.
PHILIPPINES
PRIMARY
FRANCISCO BENITEZ
ELEMENTARY SCHOOL II
OLYMPIA, MAKATI CITY
PHILIPPINES
CUSTOMER SERVICE MANAGER IHEADPHONES-AMAZON SELLER CENTRAL
(MARCH 2016 - FEBRUARY 16, 2024)
- Customer Service Manager
- Feedback manager
-After sales customer service specialist
- Maintain customer satisfaction and positive
feedback
- Phone operator in general including
troubleshooting, delivery and order follow
up.
- Inventory management
- Wordpress
- Facilitate shipment and warehouse orders
- Wholesale direct contact
REAL ESTATE Virtual Assistant
November 2018-January 2019
January 2019 - October 2019
March 2020-May 2022
-
Transaction Coordinator
Human Resource and Payroll Manager
Podio and RVM Specialist
Property Computation
Trainer
Data Entry
Skip Tracing
Social Media Manager
Zendesk manager
VIRTUAL ASSISTANT to the CEO (Logistic
Company)- Virtual Office Angels Private
Limited, Feb 2016- Dec 2018
- Manage persona calendar and appointment
- Data Entry
- Input Data from Google spreadsheet to
Salesforce
- Update customer’s information in Salesforce
CRM
- Reach out to the customers if needed to
follow up on the delivery
Acquire Asia Pacific
Office based, July 2014 – April 2015
- Do outbound calls.
- Maintain daily sales target.
- Multi tasking by using different websites and
applications while on the call.
SPI CRM –Makati
Office based, October 10, 2010 – July 2013
- Inbound and Outbound sales call
- Maintain daily sales target.
- Multi tasking by using different websites and
applications while on the call.
PASSION
ACADEMIC
PROJECTS
BACKGROUND
VIRTUAL ASSISTANT AND PARALEGAL - JONES
AND ASSOCIATES ,
- Manage email, calendar, website and
Linkedin (basic)
- Set up appointment for both clients and
potential clients.
-Draft, prepare and send retention agreement.
- Call court and get case related information.
- Download files and case related (i.e docket
report, complaint, etc) documents from
online like PACER.
- Upload files in Salesforce CRM and other
web based apps.
- Data entry in Salesforce CR M and Google
spread sheets and documents.
- Transcribe voicemails for outgoing email
and for the books.
- Processed dictations and voicemails and
send it to the respective recipient.
- Call clients and potential clients to gather
information, confirm appointment and
reschedule (if asked).
- Create potential report based from
Salesforce and PACER.
-Case management – coordinate with the
lawyers to discuss deadline, how it is being
met. Update deadline spread sheet and
calendar. Follow up with the lawyers if
specific deadline was met and how it was
done.
-Reach out to local counsel and confirm their
availability to attend hearing, pre- trial,
mediation, etc.
CONVERGYS
Office based, March 2016- March 2017
- Answer customer service call and offer add
on to financial customers.
- Maintain daily sales target, customer
satisfaction survey and quality evaluations.
- Assist customers in their online directory.
- Credit card acquisition.
- Magazine subscription.
- Multi-tasking.
RECENT CERTIFICATES AND TRAINING
- E-COMMERCE (BASIC)
- DROP SHIPPING (BASIC)
- CANVA (BASIC)
