ELANE GONZALES
GENERAL VIRTUAL ASSISTANT | CUSTOMER SERVICE SPECIALIST
Professional History
Personal Profile
SENIOR LEARNING ADVISOR
ERUDITUS EXECUTIVE EDUCATION FZ LLC - DUBAI, U.A.E
Feb 2014 - Mar 2020
Planned and implemented lead nurturing activities focused primarily on
converting leads through a consultative sales approach.
Was accountable for driving enrolment for the Comprehensive Leadership
Program offerings. Phone, email interaction, and one-to-one consultation with
prospective participants from MENA region to understand their professional
development plans, learning needs and career aspirations, and ultimately
recommend the best program suitable based on their needs.
Worked closely with the Management and Operations team to ensure
coordination of operational procedures and policies. Daily tasks include
administrative support, assisting and counseling of participants, admissions
process, payment tracking, maintaining accurate records and updating CRM
(Salesforce), analyzing data and preparing a variety of reports.
ENROLMENT ADVISOR
HULT INTERNATIONAL BUSINESS SCHOOL - DUBAI, U.A.E
Nov 2011 - Jan 2014
Screened prospective students to basic compliance with qualifications, meeting
minimum requirements for Executive MBA program and other programs offered.
Responsibilities include calling prospective students, managing emails,
generates recruitment related reports, updating and maintaining accurate
information and logging notes in the CRM, and supports in diverse marketing
and sales activities.
Self-motivated and adaptable to new concepts
and responsibilities. I have 13 years of
professional experience in sales, recruitment,
customer service, administration, and office
management in a multi-cultural, fast-paced,
and highly competitive environment.
Education
DIPLOMA IN BUSINESS OFFICE TECHNOLOGY-
Mary Our Help Technical Institute for Women
Philippines
Training
FREELANCING COURSE
July - August 2020
Filipino Virtual Assistance (FVA) Academy
Philippines
Areas of Expertise
Sales and Customer Service
Administrative Support
Social Media Management and Marketing
Search Engine Optimization
Basic Website Creation, Management, and
Optimization
OFFICE MANAGER CUM ACCOUNTANT
APEX INT'L ENGINEERING CONSULTANTS - DUBAI, U.A.E
May 2011 - Nov 2011
Maintained the smooth running of the office, performing a variety of
administrative and clerical duties, financial, and managerial tasks. Handled office
schedules, coordinated meetings and visits, organized files, answered phone
calls, managed emails, prepared accounting related reports, and performed
other duties as assisgned.
Skills & Competencies
CUSTOMER SERVICE REPRESENTATIVE
SUTHERLAND GLOBAL SERVICES - CLARK (CFEZ), PHILS.
May 2007 - Mar 2011
Acted as liaison between customers and Symantec Enterprise. Responsibilities
include answering inbound calls and providing First Call Resolution to
customers. Assisted with complaints, orders, errors, account-related questions,
billing, cancellations, retention and other product-related support. Documented
all calls in the CRM with high level of detail.
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Excellent communication skills
Time management
Problem solving
Critical thinking
Flexibility
Teamwork
Attention to detail
Adaptability
Value
Pampanga, Philippines
