CURRICULUM
1.
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4.
5.
VITAE
Family name: Gonta
First names: Elena
Date of birth: 27 May 1987
Nationality: Republic of Moldova
Civil status: Single
6. Education:
Institution / Dates-
Degree(s) or Diploma(s) obtained:
Licentiate in Economics
Academy of Economic Studies,
Chisinau, Moldova Department of
Finance and Banking (English group),
cycle I
Master in Economics
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Academy of Economic Studies,
Chisinau, Moldova department of
Business Administration, cycle II
7. Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic)
Language
English
Russian
Romanian
German
Spanish
Reading
1
1
Native
4
3
Speaking
1
Native
Native
4
3
8. Membership of professional bodies:
AIESEC, The Federation of Management of Moldova;
9. Key qualifications:
Foreign languages
Presentation Skills
10. Specific experience in the region:
Country
Moldova
Poland
USA
Date
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Writing
1
1
Native
4
4
11. Professional experience
Date from Date to
07.2013
Ongoing
Location
- Remote
Job
Company
LightInTheBox_ltd
Position
Russian
Customer
Service
Representative
Description
Duties and Responsibilities:
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Chisinau
Affiliate Wide
Back Office
Agent,
payment and
fraud
department
Dealing with customers tickets opened in relation to various issues;
Investigating the problem situation and providing solutions;
Execute and control the refund processes, replacement, other methods of
compensation;
Other duties if requested;
Duties and Responsibilities:
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•
•
Monitor and control the payment process
Investigate and resolve failed or uncompleted transactions
Identify and prevent fraudulent activities
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Chisinau
Hospice Angelus
Moldova
Fundraising
Coordinator
My key responsibilities were the following:
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Chisinau
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Chisinau
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USA
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Rzeszow
European
Management
Solutions
“Victoriabank” S.A.
Senior
Recruiter
Assistant
The creation and management of a database of prospective and current donors
and be involved in face-to-face work, formal pitches and represent the charity
at the highest levels
Assisting in fundraising event management from coming up with an idea to
planning to execution
Take part in strategic planning to increase awareness of the organisation and for
the securing of new support
Work to develop and deliver marketing and promotional materials in
Romanian, English and Russian
Promote the work and activities of the organisation in Moldova and beyond
Create a strong presence and ensure smooth delivery of all events
Manage and update the organisation’s website
Assist in supporting our volunteers in fundraising
Translate from Russian and Romanian to English and vice versa
“European Management Solution” is a Dutch company located in Chisinau, offering
recruiting services for international donors in recruiting highly skilled experts for
international donor-funded projects. On a daily basis, I did perform the following
duties: analysing new projects, working with the company’s database, writing
correspondence, contacting experts by phone, reading and adjusting CVs.
Intern
As an intern, I worked in various departments of the bank. According to the
internship, I had to analyse the work of the bank, and at the end of the internship I
wrote a report about the activity of “Victoriabank” S.A
Ariel Us LLC
AIESEC Rzeszow
Sales and
Customer
Service Agent
Trainer,
Team member
Did presentations on the product, offered Customer Service and did sell the product
to the Customers. Operated a Cash Register.
During this project, I was a team member of the project management team and I was
a trainer on such topics as: entrepreneurship, sales, communication, public speaking,
creativity etc.
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Chisinau
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Chisinau
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USA
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Chisinau
AIESEC Chisinau
Team Member
AIESEC has been an amazing experience for me. I was a team member of the
exchange department. We organise and coordinate the exchange activity of AIESEC
Moldova in the forms of incoming exchange and outgoing exchange.
“Victoriabank” S.A.
Intern
This was my first internship at the bank. I assisted legal entities and natural persons
regarding the bank’s services.
Sun Valley Company
Deli Attendant
Provided superior Customer Service. Prepared Deli Products (sandwiches, deli
trays, soups, etc.) in accordance with company standards on merchandise
presentation, safety, sanitation, service and suggestive selling. Operated a Cash
Register.
"Evelexcom S.A."
English Call
Center
Operator
At this job, I used to contact clients from USA by phone and internet, regarding the
real estate mortgage. I acquired precious skills like: costumer service skills,
telemarketing abilities, negotiation skills.
12. Other relevant information Conferences, seminars:
In June 2011, I represented the United Kingdom at the first international Modelling United Nations Conference in Chisinau. The main topic of
this conference was the Millennium Development Goals.
In May 2011 I participated in the conference TEDx Chisinau;
In February 2011 I participated in the conference ILeader;
During May of 2010, I was a participant of “ICO” project from Chisinau. There were chosen 30 young people with entrepreneurial abilities, and
we had theoretical and practical learning sessions about how to open and lead a business.
In the spring of 2010, I have been a participant in the “Enter your Future” project organized by AIESEC Poland. It was a development internship
and I was leading workshops about entrepreneurship for high school students.
Participation in the Next Step program, October 2009-December 2009
Student of the language centre „Dialog” since 2008.
