Eleonor Borja | Virtual Assistant, Quality Analyst/Coach,...

A virtual assistant for a property management company.
10 years of work experience in the BPO industry. Roles: Collections representative (Expert Global Solutions, Customer Lead Specialist (Concentrix), Quality Analyst/Coach (EGS and American Express).
Self-motivated with a demonstrated ability to drive results under tight timelines while handling multiple tasks concurrently.
Demonstrates understanding of, and effectively cooperates with subordinates and senior level management.
Self-starter with initiative, drive, and attention to detail.
Ability to multi-task and prioritize under pressure of deadlines, while working independently.
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Analytical mindset and a passion for problem solving.
Proficiency in Excel, PowerPoint, and Word.