Elijah Luis O. Eco

ELIJAH LUIS ECO CUSTOMER SUPPORT SPECIALIST ABOUT ME Highly motivated Customer Service Expert/Customer Resolution Expert with strong client relationship building skills and excellent organizational skills. Looking to leverage my knowledge and experience as a key team player. CONTACT INFO Email:-Address: Apartment E Custodio St. Brgy. Tabing Ilog Tanay, Rizal Cp #:- EXPERIENCE Appointment Setter auto-Nurture Mortgage Company | December 2021 - August 2022 Contacting Leads to arrange them for a talk with a Loan Officer Building trust to the Leads and Clients by providing brief run down of what will happen CUSTOMER RESOLUTION EXPERT CORE COMPETENCIES Graphic Design : Canva Microsoft Applications Customer Support Voice and Non voice support Appointment Setting Handling Conversations and Objections Complaint Resolution Basics of Real Estate : Home Buying & Selling Product Promotion Loyal TeleTech Pampanga DC (T-Mobile) | March 2021 - October 2021 Develop, maintain, trend and report Key Performance Indicators Ensure the effective management both in terms of business objectives and the personal and professional development of direct reports Works with the Operations Manager on maintaining and provides insights on cluster's stats. CUSTOMER SUPPORT REPRESENTATIVE T- Mobile- TeleTech Pampanga DC | Jan 2017 - October 2021 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Described and explained details about plan offer AWARDS Top 24 agent globally out of almost 2000 employees in TMobile Top 7 agent in 2020 in T-Mobile options to inform customers and guide purchasing decisions. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. EDUCATION BACHELOR OF SCIENCE IN TOURISM STI College Makati |-