Elisha Juaba

Elisha Juaba

$15/hr
Technical Support Engineer
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Dallas, Texas, United States
Experience:
10 years
Elisha Juaba Mobile Number: (- E-mail:-Skype: elisha.jay A highly skilled, dynamic and results-driven Information Systems technical professional, demonstrating a successful and progressive career to date within the Information Systems industry. Specializing in delivering bespoke systems solutions to facilitate the achievement of commercial objectives. Possessing a wealth of transferrable skills, including outstanding technical experience, problem solving, a meticulous attention to detail, and a strong focus on utilizing existing and emerging media and technology to enable business growth. Articulate and proactive, combining exceptional interpersonal skills and communicative abilities to build positive and lasting relationships at all levels. A valuable and trustworthy all-rounder with a natural aptitude for leadership, who relishes increased responsibilities and thrives in challenging working environments. EDUCATION Bsc Management Information Systems (Midlands State University) AWS Technical Professional Microsoft Certified Systems Administrator (70-410 certification) VMware Technical Solutions Professional 2020 Cisco Certified Network Professional CCNA – Security Cisco Certified Network Associate Linux Administration (Africa Virtual University) Diploma in Cisco Routers (Business & Computers Institute, UK) Micro-Computer Technology 1-3 (City & Guilds of London Institute) - TRAINING            Windows Server 2008, 2012, 2016 & 2019 installation and configuration Setting up DNS, AD, DC & IIS on Windows servers Hyper-V setup and configuration SQL DB setup, configuration and management Microsoft PowerBI setup and visualization Scripting with Powershell Veeam Backup & Replication 9.5 SAN, iscsi configuration and management HP Blade Chassis C7000 ESXi 5.5, 6.0 & 6.5 Configuration Zabbix Network Performance Monitoring Tool      Project Management Building a scalable network Infrastructure Structured cabling LAN, MAN & WAN Network Planning Server / PC Hardware Maintenance Work Experience 01 Feb 2017 – 30 September 2020 Systems Engineer (Working remotely from Zimbabwe on US projects) Data Agility Group (USA) Responsibilities  Cloud migration for various customers spanning in different industries  Performing pre-assessment tasks with SMEs in preparation for a public or private cloud migration  Carrying out data scrubbing tasks after infrastructure relocation type of migrations  Working as an advisor in planning and implementation of projects for workloads which should be migrated to cloud or kept on-premise  Scouting for new opportunities in the African region and scheduling appointments with the relevant personnel  Managing the technical team in the African region  Forming and maintaining strategic partnerships with cloud providers as well as internet service providers within the African region  Responsible for technical solutions architectural work within the US and Africa regions  Responsible for grooming new and upcoming systems engineers both in US and Africa region  Installation and configuration of Windows Server 2012 R2 and 2016  Installation and configuration of Veeam Backup & Replication  Configuration and maintenance of ESXi Server  Carrying out migrations between data centers in different sites  Configuration of virtualization from physical to virtual, and vice-versa  Performing the migration cutover events for various organisations  Installation of new virtual servers for DAG employees  Management of the organization’s backup infrastructure  Maintenance of HP ProLiant Blade Chassis C7000 Tools:     Operating Systems: Redhat, Centos, Windows Programming Languages: C#, Java, Javascript Networks: Cisco, Virtual Network Infrastructure Virtualization: VMware, Hyper-V, Double-Take, Disk Safe April 2014 – January 2017 Liquid Telecom – Internet Access Provider Responsibilities:  Conducting firmware upgrades and troubleshooting routers and switches.  VPN and VLAN configurations for big organizations’ connectivity.  Configuration of internet and network security on Cisco routers or switches.  GPON and MPLS configurations and installations.  Configuration of VoIP phones.  Installing, troubleshooting and maintaining Linux internet and email servers.  Customizing Linux servers to suit client’s needs (bandwidth monitoring, internet access control, internet content filtering etc).  Setting up, diagnosing and maintaining both wired and wireless LANs.  Network wiring, trunking and relocations.  Providing network recommendations for network upgrades and expansions to the Support Manager.  Communications with other respective technicians to resolve any internet and email issues encountered by clients.  Installation of Anti-virus softwares for clients.  Installation and troubleshooting of Windows 8.1, 8, 7, Vista, XP, 2003, Mac OS, Linux (both command line and GUI) Tools:  Operating Systems: Centos, Windows, Windows Server, Mac OS  Networks: Cisco, Cyberoam, Fortigate, Huawei  Virtualization: VMware  Storage: Seagate & various NAS storages October – September 2013 UNICEF Zimbabwe – United Nations Temporary ICT Assistant Responsibilities:  Registration of new computers on the UNICEF (New York) domain  Installation and configuration of SAP ERP on both new and old users’ computers.  Imaging new computers and re-imaging old computers with the UNICEF Windows image  Network, network printer troubleshooting and activation of the Windows software using command line.  Configuration of Lotus Notes to point to the UNICEF main office.  Successful transfer of documents using the windows transfer tool.  Troubleshooting of servers connected to the SAN.  Synchronization of the biometric security system to the local area network and its management.  Printers, scanners and fax machines diagnostics and repairs January 2010 – September 2013 Yoafrica – Internet Service Provider Responsibilities:  Fiber, ADSL, WiMAX, UHF and VSAT installations and support  Telephony and on-sight support to clients  Configuration of Microtik routers and Cisco switches for hot-spots  Troubleshooting and support of the core network.  Deployed ‘Chilli-Spots’ at the most famous restaurants behind using Microtik routers Reference Stoney Gwitira Vice President & COO Data Agility Group 7412 Las Colinas Blvd, Irving, TX Mobile: +1 - Vincent S. Fernando IT Manager Datasense Consulting 2nd Floor, Real Time bldg.,Cnr 3rd St. / Central Ave Harare, Zimbabwe Mobile: -
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