JESUDAMILOLA ELIZABETH ALADE
Akoka Estate, Ikorodu, Lagos state|--
Customer Support Professional with a proven track record of delivering exceptional service and resolving customer issues effectively. Proficient in utilizing CRM tools and demonstrating expertise in problem-solving and troubleshooting. Skilled in communication and relationship management, with a focus on maintaining high customer satisfaction. Seeking a position as a Customer Support Team Member to contribute to the success of a dynamic organization by delivering outstanding support and fostering positive customer experiences.
WORK EXPERIENCE
CUSTOMER SUPPORT AGENT, HER MAJESTY PASSPORT OFFICE. (Remote- UK)
August 2022- September 2022.
- Provided prompt and accurate advice and answers to members of the public via phone.
- Guided individuals on the application process for British passports.
- Efficiently booked appointments on behalf of customers.
- Monitored and tracked the progress of passport applications.
- Ensured accurate and helpful information was provided to individuals applying for a British passport in the UK and overseas.
Customer sUPPORT AGENT, CHRONOmics company. (remote- UK)
August 2021- June 2022.
- Maintained a professional and courteous manner while communicating with customers through phone calls, chat, and email.
- Addressed customers' inquiries and complaints, offering suitable solutions and alternatives within given time frames.
- Responded promptly and accurately to customers' queries via email and chat, escalating technical issues to the appropriate team.
- Provided comprehensive guidance on product features and functionalities to ensure maximum customer satisfaction.
ADMINISTRATIVE ASSISTANT, youth alive initiatives. oyo state
September 2020 - May 2021.
- Recruited and supervised volunteers for various activities.
- Collaborated with volunteers to ensure timely and efficient project completion.
- Planned, coordinated, and executed projects across four states in Nigeria.
- Organized seminars, webinars, and outreaches.
- Prepared reports and assisted with social media publicity.
- Successfully managed nine major projects within a four-month period.
ADMINISTRATIVE ASSISTANT, Toras orphanage. oyo state
November 2019- July 2020
- Managed daily administrative tasks, including scheduling meetings, responding to calls and emails, and organizing files.
- Managed cash and material gifts inventory.
- Assisted with the recruitment and onboarding of new employees.
- Supervised children’s activities and provided administrative support to caregivers.
- Represented management at seminars and meetings.
- Generated reports and documented meeting minutes.
- Provided information to visitors, issued receipts, updated records and files, monitored expenses.
Teacher, jeshmic redemption school. kaduna state
June 2018- March 2019
- Assisted staff in teaching moral values and proper etiquette.
- Instructed students in Basic Science and Agricultural Science.
- Performed delegated administrative duties.
graduate trainee, freedom fm. kaduna state
May 2018- June 2018
Assisted staff in sourcing news.
Supported recording news and programs for future use.
Prepared advertisements and endorsements for broadcasts.
Set up the studio for on-air broadcasts.
Managed digital and internet-based aspects of the show.
Engaged with listeners through digital means..
volunteer, camp adventure africa. oyo state
May-
Assisted teenagers and youths in various communities with intellectual and material needs.
Provided encouragement and support to the less privileged in society.
Educated individuals of different age groups on relevant issues affecting them and their communities
SKILLS & ABILITIES
Creative thinker with excellent leadership skills.
Meticulous attention to detail and a strong team player.
Proficient in networking, communication, and interpersonal skills.
Exceptional command of grammar and writing.
Experienced in using CRM tools such as Hubspot, Slack, and Zendesk for outstanding customer service.
Ability to handle a high volume of chats and emails per day.
Empathetic listener with a commitment to finding solutions, no matter how small.
Proficient in Google Workspace, Microsoft Office Suite and Project management tools.
EDUCATION
University of Ibadan, Ibadan, Oyo State
B.Sc. Political Science -)
Federal Government Girls’ College, Ipetumodu, Osun State
West African Senior Secondary School Leaving Certificate (WASSCE),-
CERTIFICATION
S:
Data Entry (Data Entry Academy by Accountinghub.ng, November 2023)
Jobberman Soft-Sills Training October 2023
Writing Customer Service Emails (Linkedin Learning, September 2023)
Customer Service: Serving Customers Through Chat and Text (Linkedin Learning, September 2023)
Customer Service Foundation (Linkedin Learning, March 2022)
Customer Service: Problem Solving and Troubleshooting (March,2022)
Customer Service Relationship Management (March 2019)
Human Resource Management (March 2019)
Project Management Professional (October 2015)
LEADERSHIP EXPERIENCE
Financial Secretary, FRSC CDS group, Kaduna State Jun 2018-Mar2019
REFEREES
available upon request
