ELIZABETH D. COSTUMBRADO
Blk 17 Lot 2 Christ the King Subd. Phase 1 Talon 4 Las Piñas City
Email & skype ID:-Contact no-
OBJECTIVE
To pursue a career in the field of information technology that offers me an opportunity for the career growth and play increasingly critical roles in organizational success.
WORKING EXPERIENCE
THE ZEE GROUP (Full Time)
Virtual Assistant (May 2018 – Jan. 2019)
Data Entry (Products to Website, CRM, etc. - Upload Product Titles, Descriptions, And Set Up Variables for Each Product
Product and Pricing Research
Calling Suppliers for Quotes, Tracking Numbers, Inventory
Creating invoices/estimates and keeping payment invoices (QuickBooks and Fattpay)
Preparing Presentations for Clients
Follow Up on Disputes with Bank/Credit Card Company
Transcribing Audio/Video
Order Samples, Log in Sample Sheet, Request Return Authorization Numbers
Generating UPS/Fedex Shipping Labels / Return Shipping Labels
Requesting Mockups, Ideas - From Vendors and Preparing Presentations
Assisting in Resolving Company Issues
Documenting Issues, Ideas, & Updating Trainings in Manage Hub
Scrape Prospect Information such as email, name, title, etc
DEALERFOCUS (Seasonal Account)
Inbound Appointment Setter (Dec. 2017 – May 2018)
Contacting and communicating with customers to identify automotive needs
Receive a high volume of inbound calls
Identify customer needs
Set service appointments for customers
Follow up with customers after their visit
SOLUTIONS4ECOMMERCE (Full Time)
Account Specialist (AMAZON) (Oct. 2017 – May 2018)
Supervise, track and evaluate day-to- day activities
Collecting, analyzing, verifying and reporting information.
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
Fixing listings and managing inventory
CALLTEND (Keller Williams) (Part-time)
Real Estate Appointment Setter (Dec. 2017 – Feb. 2017)
Focuses on outbound prospecting.
Qualify leads from marketing campaigns as sales opportunities
Responsible for contacting leads over the telephone to generate appointments.
Contacts potential customers and arrange sales calls.
KEEPTRUCKIN – Seasonal Account
Sales Development Representative (July 2017 – Dec. 2017)
Focuses on outbound prospecting.
Qualify leads from marketing campaigns as sales opportunities
Contact potential clients through cold calls and emails
Present our company to potential clients
Identify client needs and suggest appropriate products/services
Customize product solutions to increase customer satisfaction
Set up meetings or calls between (prospective) clients and Account Executives
Report to the Business Development Manager on (weekly/monthly/quarterly) sales results
Stay up-to-date with new products/services and new pricing/payment plans
VXI GLOBAL HOLDINGS INC.
Account Associate (AT&T ISM Customer Support)
Assisting customer regarding their bill
Answers general inquiries
Handles payment over the phone
Provides real time account information
Basic troubleshooting
Soft Sales (wireless, broadband and TV)
CONVERGYS PHILIPPINES
Customer Service Representative (DIRECTV)
Handled general inquiries for satellite service provider
Support boundaries include Primary, Billing and Sub-care issues
Provides password reset/account activation to end users.
Provides problem/incident management to end users.
Manages ticket to be assigned to the appropriate support group.
EPERFORMAX CONTACT CENTER AND BPO
Customer Service Representative (EBAY)
Handled phone and chat support
Provide engaging customer service in a fast paced environment
Resend order confirmation number thru email
Track customers order
YUKIRO DATABASE SERVICES
Home based Data Entry / Encoder
Transcriptions of JPEG image to word document
Data analysis and interpretation skills
Speed and accuracy with attention to detail
STRENGTHS
Proven ability to reach goals and do work
Strong organizational and analytical skills
Computer literate
Detailed oriented
Competitive knowledge
Potentially complement to personal and social identities
Well-coordinated
TECHNICAL SKILLS
Windows 2000/7/XP/Vista
Visual Basic Programming (HTML, c++ and Visual Basic)
Formatting/Troubleshoot
Data Encoding/Analyst/ Image Transcription
Knowledge in Microsoft Office ( Word, Excel, PowerPoint, Publisher)
REFERENCES
Lovelyn Perlawan -
Team Lead-VXI Global Holdings Inc.
Ana Isidro Alimane -
Team Lead-Convergys Philippines
