Ella Mae Hecto

EMPLOYMENT HISTORY: BANKING OPERATIONS Ubiquity Global Services January 2020 - Present • Disputes filing and follow up • Helps resolve complaints or appeals related to billing, damaged merchandise, credit issues or unsatisfactory products and services. CUSTOMER ACCOUNT SPECIALIST Eperformax Contact Centers and BPO July 2019 - December 2019 ELLA MAE HECTO Customer Service Representative PERSONAL PROFILE: I am a customer service representative who is highly experienced in handling multinational clients. I aim to provide excellent customer support. PROFESSIONAL SKILLS: Interpersonal and customer service skills Analytical and problem solving skills Multitasking Ability to answer a high volume of calls and/or emails daily Ability to find the positive in any situation CONTACT DETAILS: Blk. 41 Lot 31, Cucumber St, East Homes 5 Bacolod City, 6100 Cell:--https://www.facebook.com/prettyElla03/ • Resolving login issues • Answers all online payment issues • Assisting with Profile Updates • Identifying high risk accounts CUSTOMER ACCOUNT SPECIALIST Transcom Phils. Worldwide April 2018 - April 2019 • Addresses customer's billing concerns • Letting customers know about additional products and services • Resolving complaints and troubleshooting issues on a daily basis ACADEMIC BACKGROUND: LA CONSOLACION COLLEGE BACOLOD Bachelor of Science in Information Technology Graduated S.Y. 2016 - 2017 Major in Web Design Auditor, Student Affairs Mozilla Firefox Ambassador MANSILINGAN CHRISTIAN ACADEMY Graduated 2011 - 2012 Member of the Chess Club Member of the Student Council Member of the School Paper Team CORE SKILLS: • Complaint Handling • Multitasking • Troubleshooting • Conflict Resolution • Data Entry • Records Management • Policy or Account Changes • Customer Retention