Ellen Joy Calaor

I have worked in the BPO Industry for almost 6 years, I’ve been employed in two BPO Company’s here in the Philippines. Mostly supported clients outside of the Country like US, CANADA, and some parts of UK. Also had part-time jobs outside BPO, I worked as a Lead generation Specialist, Data Entry Specialist, Virtual Assistant, and an Appointment setter.

On my first Employer, I was part of the Sales Team, I sell Home Appliances mostly Kenmore Products, also offer service like Kitchen or Home Renovations. As an inbound sales rep, we would receive calls from our prospects, and will answer their questions about credit terms, products, process and availability. For example, one customer is looking for a Refrigerator (or any Kitchen Appliance) , we will discuss to them as to what product is suitable for their needs, we’ll be looking for hints that they might need to have a home remodeling, and we will be discussing with them a Home Improvement plan that they might be interested with. And we will transfer them to our Engineering/ Expert department to close the sale.

I also had an experience working in a company that sells clothes for men and women, we often use Social Network to promote our product. We send emails to our customer with promotional codes, and discounts. We do outbound calls for our prospect clients, describing the products and accurately give detailed information on how to care for the merchandise, as well making sure that our customers are updated with our promotions and new releases.

Because of my experiences in a sales role I can say that I have a deep understanding of the sales process and dynamics, and also have superb interpersonal skills, that includes the ability to quickly build rapport with both customers and suppliers, and I have this deep commitment to provide the best customer experience.

   I also work as a Call Center agent that supports a well-known Telecommunication company based in CANADA. I worked as a Technical support rep, and a Back-Office Specialist. As a tech Support rep, I provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. And as a Back-Office support, we take responsibility for administrative works, we keep customers personal information, and are responsible for adding and removing something on the customer’s account. We create accounts and provision them; we make sure that our customers are billed correctly according to the services that they are getting. We send and receive email directly to our customers.

I have a great skill for time management, that’s why I was able to work with different employers at the same time. I have excellent verbal and written communication skills, I possess a positive attitude, and I have extensive amount of patience. I don’t just strive to hit the goals, but I always work to exceed them. I believe in my ability to motivate people, especially my team members as I always encourage them to work together for the benefit of the whole organization.