Ellen Joy Gallenero

WORK HISTORY Agency Owner/Manager VA Studio PH | July 2019 - Present -Hire, train and manage agents to work as VAs, Cold-callers and Social Media Managers for Clients. ELLEN JOY GALLENERO VIRTUAL ASSISTANT PROFESSIONAL SUMMARY I am a Virtual Assistant and Project Manager for several companies in the UK and the US. I have also worked as a Customer Service, Quality Assurance Specialist and Subject Matter Expert to major companies in the US. CORE SKILLS Client Management Customer Service Technical Support Email Management Cold-calling Quality Assurance Social Media Management CONTACT DETAILS Skype: eliiinaaa69 Email:-Mobile: - Upwork Profile: https://www.upwork.com/freela ncers/~01d194af9a19ae7a8e Project Manager The Business Growth Network | Dec 2019 - Present - Manages Linkedin Profile of the Director. -Communicates with members, exhibitors and sponsors via email and phone -Manages agents who does telesales. -Updates and edits website by adding members information, logos, description, etc. Social Media Manager Social Command | Jan 2020 - Present -Creates and schedules posts for the clients using the SocialCommand Software, Creator Studio and Instavast Virtual Assistant Lead Certain | Sept 2019 - Present -Executive Assistant of the CEO -Creates and assigns task through Trello -Helps in setting up Landing Pages, Emails and Webforms -Creates daily report for Client Invoices Cold-Caller Talk Business 360 TV | May 2019 - Sept 2019 -Generate and call leads to offer services of the company. -Sends follow-up emails -I was also an Adhoc Trainer and Team Leader for the whole team Job Recruiter/Virtual Assistant American Income Life | Sept 2015 - Oct 2015 -Call applicants and schedule them for an interview with the Director CRM Assistant Isuzu Iloilo Corporation | Jan 2015 - Aug 2015 -Conducts Sales and After Sales Survey -Creates and edits office tarpaulins, advertisements, flyers and vanity plates. -Creates reports and submits it monthly Quality Assurance Specialist ELLEN JOY GALLENERO VIRTUAL ASSISTANT PROFESSIONAL SUMMARY I am a Virtual Assistant and Project Manager for several companies in the UK and the US. I have also worked as a Customer Service, Quality Assurance Specialist and Subject Matter Expert to major companies in the US. CORE SKILLS Client Management Customer Service Technical Support Email Management Cold-calling Quality Assurance Social Media Management Everything Everywhere | Sept 2012 - Oct 2014 -Evaluates calls of the agents and provide immediate feedback to their Team Leaders. -Conducts weekly calibration sessions -As I am a Senior Quality Assurance Specialist, I am tasked to interview interested applicants for the QA role. -On-board QA interns and introduce them to their daily tasks. Completed projects: 1. Revision of the Internal Calibration 2. Skills Drills for Privacy Policy and T-Mobile Ap 3. Introduced the new process of the Calibration t o the Clients. 4. Finalized Quality Escalation Process 5. Created the QA Onboarding process for QA interns 6. Revised QA Evaluation Form Seminars and Trainings: 1. The Coach Approach and Root Cause Analysis b y John Dickhout Award/s and Achievement/s: 1. Most Productive QA for Q1 (Q1 of 2014) Everything Everywhere; Training and Quality Department Subject Matter Expert Comcast | Aug 2011 - Sept 2012 -Provides support to the agents -Handles supervisory calls Certification: 1. QA Pinnacle Certification Earned:2012 CONTACT DETAILS Skype: eliiinaaa69 Email:-Mobile: - Upwork Profile: https://www.upwork.com/freela ncers/~01d194af9a19ae7a8e Awards and Achievements: 1. Top Performing Agent (Q4 of 2011) - Comcast Coastal Enterprise 2. A-Hitter (February 2012) - Comcast Coastal Enterprise 3. Wave 1 - Subject Matter Expert (October 2011) Comcast Coastal Enterprise Inbound Sales Representative Teleflora | Seasonal -Takes orders, upsell the products Advance Customer Service Representative Dish Network | May 2010 - Nov 2010 ELLEN JOY GALLENERO VIRTUAL ASSISTANT PROFESSIONAL SUMMARY I am a Virtual Assistant and Project Manager for several companies in the UK and the US. I have also worked as a Customer Service, Quality Assurance Specialist and Subject Matter Expert to major companies in the US. CORE SKILLS Client Management Customer Service Technical Support Email Management Cold-calling Quality Assurance Social Media Management CONTACT DETAILS Skype: eliiinaaa69 Email:-Mobile: - Upwork Profile: https://www.upwork.com/freela ncers/~01d194af9a19ae7a8e -Receives inbound calls -Handles customer complaints, process payments, answers any queries that the customer has. -Performs basic troubleshooting steps and schedules Technician. Operations Support Teleflora | April 2009 - June 2009 -Resolves all logged complaints by the customers -Provides resolution to all complaints and close the ticket once resolved. Award/s and Achievement/s: 1. Top Performer (June 2009) - Teleflora (Operations Support Seasonal Ramp) EDUCATION John B. Lacson Maritime University, Inc. 2007 - 2010 Bachelor of Science in Marine Transportation 1. Proficiency Course in Microsoft Excel and Microsoft Word Earned: 10/15/2007 John B. Lacson Foundation Maritime University Information Technology Training Center Pursuant to the standards prescribed by the Technical Education and Skills Development Authority. 2. Certificate of Actual Shipboard Training Earned: 08/01/2008 Negros Navigation Oceanlink Training Center Completed 120 hours of Actual Shipboard Training onboard M/S St. Joseph the Worker Registry No. ILO- ELLEN JOY GALLENERO VIRTUAL ASSISTANT 3. Basic Safety Training Completion Earned: 08/10/2009 John B. Lacson Foundation Maritime University Training Center Personal Surviving Techniques IMO Model Course 1.19 Fire Prevention and Fire Fighting IMO Model Course 1.20 Elementary First Aid IMO Model Course 1.13 Personal Safety and Social Responsibility IMO Model Course 1.21 Award/s and Achievement/s: 1. Regional Model Cadette 2nd Runner-up (September 26, 2009) Colegio de San Jose PROFESSIONAL SUMMARY I am a Virtual Assistant and Project Manager for several companies in the UK and the US. I have also worked as a Customer Service, Quality Assurance Specialist and Subject Matter Expert to major companies in the US. CORE SKILLS Client Management Customer Service Technical Support Email Management Cold-calling Quality Assurance Social Media Management CONTACT DETAILS Skype: eliiinaaa69 Email:-Mobile: - Upwork Profile: https://www.upwork.com/freela ncers/~01d194af9a19ae7a8e 2003 - 2007 -Homeroom Leadership Awardee -Student Council Body Awardee -Math Club Awardee -Loyaltee Awardee -With Honors Colegio de San Jose 1997 - 2003 -With Honors WORK REFERENCES Mark Linton Director, The Business Growth Network Email:-Phone: - Steven Marchessault Co-Founder, Lead Certain Email:-Phone: - Alan Devonshire Producer, Talk Business 360 TV Email:-Phone: -