Elvy Mae Morana

 Elvy Mae Morana Blk. 7 Lot 2 Tubao St. Emivill Subd. Sasa, Davao City Davao del Sur, Philippines, 8000 --Skype ID: Emaemsun PROFESSIONAL SUMMARY Highly focused and meticulous Virtual Assistant with a good record and work ethic. I am an effective multitasker, I can handle clerical projects with complete accuracy and professionalism. Proficient at working well independently with little to no direction. WORK EXPERIENCE Keller Williams Realty, Arlington, VA Virtual Assistant, Jan 2017 – Present (Part-time) Do cold callings and Setting Appointments Managing Database and Data Encoding Email Support and Email Management Sending text campaigns thru various real estate database Kitara Commercial Corporation│Belino, Davao City, Philippines Administrative Officer/Customer Service Specialist, Nov 15 2013 – May 27, 2016 Ensures to provide excellent customer service through phone, e-mail, chat and walk-ins in accurate manner. Analyze customer complaints and give appropriate corrective actions and also do technical reports for after sales concern. Kept documents and prepares reports on routine. Motorjoy Depot Inc., MDI – Tibungco, Davao City, Philippines Marketing Assistant, Apr 30 2013 - October 31, 2013 Duties involved in actual selling of product, (motorcycle) and attend customers concern. Make strategies to persuade customers. Encode and update customer application forms on the computer. Inform and update customer on their application status. ADDITIONAL SKILLS I am efficient and knowledgeable with Microsoft word, Excel, Power point and Google Spreadsheets, Database Management for Real Estate such as: Mojo Dialer, MRIS Matrix, Redx Vortex, Agent Legend, Follow up Boss and Cole Realty Resources EDUCATION University of Mindanao, Davao City, Philippines Bachelor of Science in Hotel and Restaurant Management, October 2014