Emerald Joy Alazas
NON-VOICE VIRTUAL ASSISTANT
Address: Block 11 Lot 19, Igreet St., Bougainvillea Village,
Ibabao Agus, Lapu Lapu City 6015 Cebu Philippines
Skype: live:emeraldalazas
Birthdate: November 12, 1981
OBJECTIVE
To provide the company with top quality work, problem-solving skills, teamwork
collaboration and with the goal of bringing additional growth and success to the
company and myself. I believe that behind every successful and growing company
are skilled and hardworking people.
WORK EXPERIENCE
Onedigital Growth LLC, USA - R
emote Customer Support
MARCH 2018 - PRESENT
● Processing of manual Paypal payments to customer accounts.
● Creating invoices for customer payments using
https://app.invoicesimple.com/.
● Processing of Paypal refunds and filing of dispute records.
● Providing support for customer service inquiries and complaints through our
website ticketing system. Processing order requests.
● Providing support for the company forum.
Ontario Corporation, CA - Remote Marketing Admin Assistant
DECEMBER 2007 - DECEMBER 2017
● Managing administrative and clerical tasks like Data Entry, Calendar
Management, Voicemail transcriptions, Email Inbox management and many
others on a daily basis.
● Providing customer support to homestay clients worldwide using Zendesk,
Freshdesk and our website ticketing system.
● Responsible for the recruitment of prospective homestay clients to help the
homestay business sites grow.
● Responsible for Internet Marketing, Email Marketing, Social media
marketing and Ad Postings using sites like Craigslist, Gumtree, Backpage
and others.
SUPPORT SAVE SOLUTIONS (BPO), Cebu PH - C
all Center Agent for the client
Patterson-Bryant, Inc.
MARCH 2007 - NOVEMBER 2007
● Calling up prospective leads and verifying client information.
● Scheduling appointments for US-based clients offering them
company insurance coverage for their employees.
● Working both Graveyard and regular workshifts.
COSTABELLA TROPICAL BEACH Hotel Cebu PH - R
eceptionist
JUNE 2002 - FEBRUARY 2005)
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●
●
●
Clerical and Administrative tasks like checking in of guests.
Encoding of guest information to our guests database.
Handling of Telephone calls and reservation inquiries.
Working both Graveyard and regular workshifts.
CLUB PANOLY RESORT INC., Cebu PH - Telemarketer
MAY 2001 - APRIL 2002
● Calling up prospective leads and verifying client information.
● Setting up prospective client appointments.
EDUCATION
INFORMATICS COMPUTER INSTITUTE, Cebu PH - VOCATIONAL
UNDERGRADUATE
● Certification for MS Office for Workgroup Productivity (Module 2)
March 20, 2002
● Certification for MS Office for Personal Productivity (Module 1)
January 28, 2002
ICS Learn, Homeschool Distance Learning - J UNE 1 996 - APRIL 2000
Secondary Education (High School)
ELEMENTARY - JUNE 1988 - APRIL 1995
Homeschooled
REFERENCES
MR STEWART MACDONALD- Ontario Corporation CA (Owner)
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