EMIL MUHAMEDAGIC
address: Gandijeva 5, Belgrade, Serbia;
mob: -;
email:-
Agile Project Manager ~ Business Analyst ~ Scrum Master
Project Management
Agile - Scrum Kanban
Business Analysis
SDLC, SaaS
Digital Transformation
Telecommunications
Digital Banking
Cross-Team Management
IT oriented professional with 10+ years of extensive experience IT development,
with strong technical and business acumen. Promoter of Agile values.
In my previous experience, I have excellent record of accomplishment for projects
within IT industry regarding Telco, banking, e-commerce, legal and finance. Teams
I have led had up to 60 members from various departments.
I have implemented two agile setups successfully and had one of key roles in
digital transformation programs, occasionally.
As an entrepreneur, I have my own IT startup that should be live in 2019.
Client & Vendor Relationship
Experience
VIP MOBILE D.O.O – A1 Austria Telekom | Jan 2018-Currently
Project Manager
Delivering project outcomes and supporting PMO organization. Working on several project simultaneously.
Projects:
IFRS16 (Completed)- implemented new global accounting standard in Vipmobile with impact to Accounting,
Controlling and all other departments relevant to leasing processes. Delivered SAP implementation, process
updates and new SoX controls
B2B platform (Completed) - implemented new web platform for business partners including stock updates,
inventory reports and ordering goods.
COGNOS (Completed)- Concluded implementation of Cognos controlling tool
Business SelfCare - implementation of self-care portal for business customers. Introduced Scrum but soon
changed towards Kanban as more appropriate framework. Leading vendor relationship together with internal
requirements gathering and integration. Managing dependencies with other projects
GDPR - introducing new privacy protection law to Vipmobile processes and systems. Designing both IT
requirements as business processes
KUPUJEMPRODAJEM.COM – KP Advertajzing | Jan 2017-Dec 2017
Product Manager
Designed features for biggest online marketplace in Serbia by analyzing market needs and IT trends.
Writing product specifications within epics/stories/tasks for Web and Mobile apps.
Implemented integration with bank for offering loans based on item price.
Optimized delivery by introducing new way of work and tools.
NF INNOVA – New Frontier Group | Mar 2016-Dec 2016
Project Manager
Managed Fintech software development projects towards clients (banks) implementing e-Banking solutions and
all other relevant features.
Conducted Digital Banking project solution to SocieteGeneral Serbia including web and mobile for corporate and
retail.
Introduced new SDLC process and tools which reduced release time and decreased number of reported bugs
Managed international team of both in-house and outsourced developers
TELENOR SERBIA – Telenor Group | Jan 2010 - Mar 2016
Business Analyst | Feb 2014 – Mar 2016
Defining IT specifications and requirements based on inputs from business, providing optimal solution and business value
per project. Introduced agile methodology within existing SDLC and acting as a Scrum Master, helping other colleagues
to enroll. Acting as Technical Project Manager.
Projects:
SWOT Digital Transformation project (10M EUR budget) - designed features on new Order Management
middleware to support all existing process. Introduced product catalog, service inventory, network inventory to
current stack. Defined mappings for data migration. Successfully resolved vendor crisis.
Offer Profitability tool - implemented tool for offer evaluation, based on inputs from SAP, billing and rest of Telco
IT stack.
Superset - integration with another telco operator providing benefits for mutual customer, based on current
services. Designed workflows for integration and customer matching algorithm. Managed software development
and IT integration on ESB.
Business Offer - introduced bundled tariff plans to corporate customers. Implementing metrics for scoring and
benefits. Defined requirements and led implementation and integration
Order Online Pickup in Store - Omni-channel pioneer, providing an option for customers to set a shop as delivery
point for mobile devices and contracts. Led requirements gathering and implementation.
Project Manager | Feb 2013 – Feb 2014
Successfully managed Landline Number Portability project and finalized agreements with incumbent local operator,
Regulatory Agency and other Telco operators (mobile & fixed).
Managed project team of more than 50 members from all departments including legal, regulatory, procurement and IT
development. Merged complex FNP and existing processes within whole IT stack. Service launched successfully in 2014
without major issues
Business Network Access Operations Specialist | Aug 2012 – Feb 2013
Established and managed partnership model with several Access providers and supported pre-sales process for
corporate customers. Proposed optimal access solution based on evaluation of client requirements and offer from sales
department..
Mobile Number Portability Officer | May 2011 – Aug 2012
Coordinated implementation of several MNP functionalities both OSS and BSS Telco IT stack.
Provided most efficient resolution for complex MNP issues and proactively supported customers, retail and IT teams.
Contact Centre Representative | Jan 2010 – May 2011
Supported customers in their request for both commercial and technical issues. Met personal and team targets and
gained several monthly and quarterly Best Agent awards.
MATRIX GROUP | Jul 2004 – Aug 2008
IP Network Consultant
Responsible for IP network rollout for corporate clients, meeting their requirements.
Leading procurement, construction, network design and implementation, as well as later troubleshooting.
Proficencies
PM tools: JIRA, MS Project, Trello, Asana, Redmine
Software Development: JSON, Amazon WS, SOAP, REST, UML, SQL, XML, CSS, HTML,
Telco BSS: Order Management, CRM, HRIS, Billing, DWH, Campaign, PCRF, USSD
Telco OSS & CORE: OpenAPI, SOA ESB, GGSN, IMS, TDM, SIP, WAN, xDSL, FTxx.
Banking Products – Retail & Corporate, mBanking, eBanking, CORE, Campaign, Security
Education
B.Sc. Computer Science SCHOOL OF COMPUTER SCIENCE, JOHN NAISBITT MEGATREND UNIVERSITY | Belgrade | 2011
B.Sc. Management in Media, SCHOOL OF CULTURE AND MEDIA, JOHN NAISBITT MEGATREND UNIVERSITY | 2008
M.Sc. Management in Media, SCHOOL OF CULTURE AND MEDIA, JOHN NAISBITT MEGATREND UNIVERSITY | 2014
Certifications
CSM, Certified Scrum Master, Scrum Alliance, License 519515, active
PMP, Project Management Professional, PMI Institute, License-, active
CCNA, Cisco Networking Academy, expired
FCE, Cambridge English Language Assessment
Languages
English – Proficient
French – Basic
Serbian (also other ex-Yugoslavian) – mother tongue
