Emil T. Dionisio

I have been working as Customer Service, Tech Support, Chat Support for the past five years of my life. During that time I developed impeccable phone manners and an ability to politely deal with irate customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.

I had been with some biggest companies out there, I worked at Amazon.co, eBay.com, Netflix.com and even JP Morgan Chase. My duties there were to provide excellent customer service. I'm expert when it comes to answering inquiries, processing orders, tracking packages, processing returns and replacements, billings, troubleshooting, handling feedback, handling escalations and collections. I'm also a new Virtual Assistant with basic knowledge on listing items using different tools like Hydra Lister, DSM tool, Yabelle and listing manually. Also, researching items using Zik Analytics. Optimizing titles using title builder.