EMMANUEL F. ORDOÑA
Address
Mobile
E-mail
Availability
: Buenavista, Agusan del Norte
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:-: Can start immediately
CAREER OBJECTIVE
To obtain a position that develops my knowledge and skills at the same time to put into practice the
concepts I have learned through exposure to a work-related environment.
STRENGTHS & SKILLS
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Keen to details as transaction processor.
Over 5 year's experience in Bank Teller and
Customer Service Assoc.
Over a year experience as admin assistant.
Excellent communication and rapport building.
Highly experienced in FOREX transactions.
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Good Customer Service.
Computer literate (Microsoft Application)
Highly Organized & Driven.
Good time management and administrative skills
Time Management & Multi Tasker
EDUCATION
Bachelor of Arts in Philosophy
Divine Word Mission Seminary
Quezon City, New Manila, Philippines-
PROFESSIONAL EXPERIENCE
Customer Care Executive
EXL Service Philippines, Inc. – Project Anthem
February 10, 2020 to August 12, 2020
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Maintain a positive and professional attitude towards customers at all times.
Keeping records of customer interactions, audit and data verification, and data and retrieve
information from group system.
Ensure customer satisfaction and provide professional customer support in resolving customer
query and complains.
Data Analyst
Accenture, Inc. – Project Anthem
February 10, 2017 to August 1, 2019
Update and maintain various systems/tools per standard process documentation which may
include: Execute transactions like audit and data verification, and data and retrieve information
from group system.
Serve as technical and functional resources to other team members.
Produce standards correspondence by following existing templates. Adhere to client formatting
and quality standards.
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Good customer skills, strong organization skills, attention to details, and follow through to resolve
any outstanding issues.
Meet established goals and objectives.
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Customer Service Associate/Bank Teller
Bank of the Philippine Islands
September 16, 2010 to December 14, 2015
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Provides account services to customers by receiving cash and check deposits and payments,
cashing checks, issuing savings withdrawals.
Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins,
reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to
head teller, maintaining supply of cash and currency.
Maintains customer confidence and protects accounting bank operations by keeping information
confidential.
Answer’s basic customer inquiries regarding interest rates, service charges and account histories
while complying with disclosure requirements, regulations and consumer privacy policies.
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Administrative Assistant
Philippine Long Distance Telephone Company (PLDT)
April 2009 to April 2010
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Assist in general office organizing, filling and posting of pertinent documents and permits.
Assist in providing timely response and resolution of client’s complaints.
In charge in maintaining data entry operations as well as a typist and restocking of office supplies
Other duties assigned by manager and assist other staff.
SEMINARS, TRAININGS & AFFILIATION
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Forex Seminar (Bank of the Philippine Islands)
Investment and Cross Selling Seminar (Bank of the Philippine Islands)
Communication Skills Seminar and Human Development Seminar.
Member of Photographers Club of Cebu
Basilica del Sto. Niño Lay Ministers (November 2013 – Present)
PERSONAL DETAILS
Date of Birth :
October 2, 1986
Hobby:
Photography & Running
Religion:
Marital Status:
Roman Catholic
Married
CHARACTER & PROFESSIONAL REFERENCE
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Mr. Billy Ray D. Lagramada
Assistant Manager
Exl Services Philippines Inc.
9th Floor 2Quad Bldg., Cebu Business Park,
Cebu City, Cebu
Cel. No.: 0949 -
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Mr. Jonas Camonias
Assistant Manager
BPI Ayala Center Cebu
Cebu City, Cebu
Cel. No.:-
