Emmanuel Reserva Cruz

EMMANUEL R. CRUZ Date of Birth: January 7, 1989 Address: Pooc Occidental, Tubigon, Bohol, Philippines Telephone:- Mobile: - / - Email Address:-Skype ID: zeki095 JOB OBJECTIVE Seeking for a home-based job related to Customer Service or Virtual Assistant. COMPETENCIES - College graduate and Bachelor’s Degree holder Proficient in MS applications, Adobe Photoshop, Sony Vegas Pro, Cisco and willing to be trained for other software applications Knowledge of customer service principles and practices Ability to perform under pressure and stressful conditions Knowledge of administration and clerical processes Fast learner with strong ability to multi-task, prioritize and execute PROFESSIONAL BACKGROUND Junior Data Analyst Cognizant Technology Solutions September 2016 – December 2017 - Responsible in processing patient registrations and keeping their records up-to-date Coordinate with health care professionals, physicians, sales representatives and other account employees through email, fax and telephone calls to obtain relevant patient information Ensure that the patient’s medical device record is current and accurate Adhere to the standards in compliance with FDA requirements Must be knowledgeable in all medical devices and system navigations per process Maintain strict compliance in terms of high quality performance Maintain confidentiality in all aspects of the job Establish professional relationship with the client and co-workers in the business Keep track in all related training courses provided by the client Sales Coordinator Mövenpick Hotel Riyadh March 2016 – July 2016 - Perform administrative duties (such as offers, proposals, agreements or reports) Submit daily reports to the Director of Sales and Marketing for review and approval Prepare the minutes of meeting Writing up accurate and grammatically correct sales correspondence Effectively communicating with the guests in a professional and friendly manner Responding to a high volume of sales queries and issues concerning room and restaurant reservations, outside caterings, meetings and events via phone, e-mail and in writing whilst providing a high quality of service to each caller - Making follow-up calls or sending follow-up emails to the clients Manage to update the HR Department regarding the team’s attendance and annual vacation request Coordinate with Finance Department regarding their business travel requests Establish and maintain good relationship with all the hotel departments Reservation Agent Mövenpick Hotel Riyadh October 2013 – February 2016 - - Manage telephone, email and fax enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail always Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue Produce quotations and written confirmation to all clients Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges or late cancellation charges are applied when appropriate Customer Service Associate Hinduja Global Solutions March 2013 – October 2013 - Responsible for handling calls from new and existing customers regarding a variety of requests Enter new customer information into system and update existing customer information Identify and escalate priority issues Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Route calls to appropriate resource Document all call information per standard operating procedures Responsible for ensuring customer satisfaction and retaining business Complete call logs and produce call reports Customer Care Specialist IBM Global Process Services August 2011 – February 2013 - Ability to troubleshoot and provide technical support Demonstrate the ability to multitask and focused attention to detail Proven ability to meet KPIs (Key Performance Indicators) metrics Ability to professionally receive developmental and positive feedback/coaching from team QA coaches and supervisory staff Strong technical aptitude. Computer and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s Train and provide support to junior colleagues SKILLS AND EXPERTISE - Data Entry Photo Editing (Adobe Photoshop) Video Editing (Sony Vegas Pro) Telephony Administrative Support Graphic Design ACADEMIC QUALIFICATIONS Mater Dei College Holy Cross Academy Pinayagan Sur – – – Bachelor of Science in Nursing 2005 – 2009 High School 2001 – 2005 Elementary School 1995 - 2001 CHARACTER REFERENCES Mr. Yasin Shaikh Assistant Reservation Manager Mövenpick Hotel Riyadh - Ms. Remedios Dayrit Team Leader Cognizant - Ms. Alyssa Yvette Nabong 51Talk Teacher -