Emmie Marie Amerna

HOME ADDRESS: 11 Oval Street, Sto. Nino, Marikina City CONTACT NUMBERS: - E-MAIL:- EMMIE MARIE L. AMERNA OBJECTIVE Interested in operation, marketing or sales position in an organization to further enhance my skills and apply what I learned in my Masteral degree and manage my way to the top through performance and dedication. EDUCATION § MBA : § College : § § High School Elementary : : De La Salle University - Manila,- Ateneo De Manila University – Quezon City,- Bachelor of Arts, Major in Development Studies Bachelor of Arts, Minor in Psychology St. Bridget School – Quezon City,- St. Bridget School – Quezon City,- PROFESSIONAL WORK EXPERIENCE § Deputy Manager, Issuing and Business Development – JCB International Asia Pacific Pte. Ltd. Manila Branch, August 2014-Present : Handles partner banks issuing JCB cards: - Be in constant communication with them to know the growth in card portfolio and needs of the existing JCB cardholders - Come up with a year-long program for JCB cards that they issue to increase sales and cardbase for both the bank and our company - Come up with new type of card if needed or present new partners for the bank for new cards issuance : Look for new partners for our company that would like to have additional product line on their list - Present new ideas and concept of cards suitable for their needs and brand - Responsible in researching and looking for a ne concept for the card type that potential partner wants § Co-Manager – EPL Pest Control,- : Manage the company with my mother, Edna Labos : Make sure all employees are trained : Do the rules and regulations of the company : Do the payroll : Handle all concerns over the phones and provide quotations for the clients : Supervise technicians during service § Co-Manager – Lai-Lyn’s Catering Services,- : Manage the company with my sister, Eliza Lyn Labos and mother, Edna Labos : Screen employees during applications : Delegate responsibilities during cater : Supervise employees during cater § Assistant Manager – Allied Banking Corporation, November 2009-January 2013: Under Card Sales Section of Allied Bank Credit Card Department. Generally help branches increase their card production and make sure that they reach their quota every year. Provide assistance to branches when needed. : March 2012 to January 2013 – MIS Unit Head under Card Sales - Do Sales Reports (Production, Incentive, Demographics, etc.) - Handle Contractual - Handle all E-mails concerns and calls from all branches (Allied Bank and PNB) - Handle all presentations - Handle all collaterals : March 2011 to February 2012 – Branch Sales Head - Handle all Allied Bank Branches nationwide - Do presentations for area meetings - Attend all meetings called by branches, areas and regions when it comes to card concerns - Do Sales Reports (production and incentive for both Allied Bank and PNB) - Handle events and sponsorships initiated by branches - Handle all emails and calls from Allied Bank branches : August 2010 – February 2011 – Card Sales OIC - Handle the whole sales team - Handle both Allied and PNB branches - Attend Mancomm to represent Sales Section - Strategized and come up with projects for the Sales team - Implement projects and do post reports - Do Sales Reports (production and incentives) - Make sure every email and calls are answered – giving quality service to branches : January 2010 – July 2010 – Metro Manila Unit Head (handle all branches in Metro Manila) - Handle all emails and calls from Metro Manila branches - Do presentations for all branches in Metro Manila - Do Sales Reports (production and incentive report) : November 2009 – December 2009 – Provincial Unit Head (handle all branches in Provinces) - Handle all emails and calls from Provincial branches - Do presentations for all branches in Provinces § Customer Service Representative-Operations – Oracle Philippines,- : Do enrollments of clients using Oracle software from Australia, New Zealand and Indonesia : Handle incoming calls for clients from Australia and answer all their queries regarding Oracle § Senior Executive Assistant – Equitable Computer Services, Inc.,- : Arrange the schedule of my boss everyday : Analyze and review reports and agenda meetings before giving or putting it in my boss’ schedule : Handle travel details of my boss which is usually most of the time : Handle payroll of his driver and make sure all his bills are paid : Assist his wife on all concerns and travels : On call 24/7 § Junior Executive Assistant – Equitable CardNetwork, Inc. & Equitable PCI Bank,- : Arrange the schedule of my boss everyday : Analyze and review reports and agenda meetings before giving or putting it in my boss’ schedule : Handle travel details of my boss which is usually most of the time : Handle payroll of his driver and make sure all his bills are paid : Assist his wife on all concerns and travels : Handle all emails address to my boss : On call 24/7 § Junior Marketing Assistant – Equitable CardNetwork, Inc.,- : Handle corporate card accounts of the company : Do presentations and meeting to prospective clients : Do reports and provide customer service or support for our existing clients : Do promotions and handle events for our new products. § Customer Care Specialist – Globalstride,- : Do outbound calls for existing clients of the product : Convince them to renew or buy that product : Always reached my target to get additional incentive OTHER WORK EXPERIENCE § Volunteer – Ateneo Registration Accounting,-: I am part of the group that helps the accounting department of Ateneo. We do assessment for all the students during enrollment, including those taking MAs. We work two weeks at the most with a minimum daily salary. § Trainee – UCPB Marikina Branch, summer 1999: I worked as a trainee at UCPB as part of my OJT in Ateneo. I have an allowance for working almost a month with the company. I mostly do filings for the whole month and observe the teller and new accounts department on what they are doing. § Co-Facilitator – Introduction to Ateneo Culture, 1998: As a member of Ateneo Peer Counselor Group, we help the guidance counselors in a 1-hour, 2x a week session introducing Ateneo. This subject is for freshmen only and is done in block session. § Volunteer – NAMFREL Quick Count, 1998: As a volunteer, we help in counting and recounting votes for certain districts. We only count the votes that were submitted in Ateneo. CO–CURRICULAR ACTIVITIES § Secretary – Vios Club Philippines, Inc., 2006: I am assigned to keep records of all the members and get information for all new members. I am also asked to send out current directory of the club every month and check the attendance every general assembly. I do the minutes every meeting of officers. § Member – Vios Club Philippines, Inc., 2005-Present: Member of one the car clubs because I am a proud owner of a Vios. I am just required to attend general assemblies as much as I can. § Member – DSWS, Carpool Committee,-: Help in organizing the carpool of the school. We group the students who are willing to be in a carpool depending on their location and assign those who are willing to use their cars daily. This is to help students who don’t have any transportation and to minimize the number of cars coming in the University. § Member – Management Economics Organization, Projects Committee,-: I help the committee to come up with projects to help raise funds for the organization. And also help in the event itself like movie premieres, parties or bazaars. § Course Representative – Sanggunian, Student Body of Ateneo University,-: I am the representative of our Course for the whole year. I attend meetings of the Sanggunian with the other course representatives to help the student body in addressing all the concerns of the students. Also to help disseminate information or rules to students or to my batch mates. § Member – Ateneo Peer Counselor Group,-: Helps the guidance counselor in whatever they will be doing like projects for the school. § Secretariat Staff – Orientation Seminar for freshmen,-: We are assigned to handle the registration of the freshmen attending the Orsem and to make name tags and group them with their blocks. § Marketing Staff – Guidon, official newspaper of Ateneo University,-: As a marketing staff, we handle the sponsorship for the paper. We solicit the sponsorships to successful alumni. We do follows-ups and look for more prospective sponsors. § Member – Spiritual Formation Committee, ACMG,-: I help during mass. I am assigned to help in afternoon mass either 2x or 3x a week depending on my schedule. SEMINARS ATTENDED § Certified Pest Control Applicators Seminars – this is a yearly seminar for licensed pest control applicator and licensed pest control owner. This seminar is handled by the Pest Control Association of the Philippines to renew the licenses of all pest control companies and to keep them updated on what is happening in the economy and the effect of it in the industry. § Seminar on Effective Business Writing – Equitable CardNetwork, Inc., 2003: this is a 2-day seminar for all employees of ECN. This is done by batches and is scheduled monthly. This is to better equip all employees to answer letter or emails to the point but politely and grammatically correct. RESEARCH PAPERS § Strategic Paper on The Bodyshop – MBA requirement, First Semester, SY-: This is a strategic management paper for The Bodyshop. It analyzes the industry that Bodyshop belongs to. It analyzes the competitiveness of the industry and the changes that they will face in the coming 5 years. From these analysis, objectives and strategies will be made and the step by step implementation of theses strategies. It also covers the management changes that the company should undergo to implement the strategies effectively. § Refresher Papers – MBA requirement, First Semester, SY-: These are 7 research papers either the same subjects but analyzing different aspect of the business. This is a requirement before a student can take electives and their thesis or oral comprehensive exam. A student has to analyze a company or industry in each paper. The 7 papers are: review the company in terms of its management technique in production; analyze the status of the company in terms of the given financial result; look at the problems of the company in terms of its management of its employees; problems in production itself; foresee the industry in the future given our present economy; compute the balance sheet and income statement of the company and analyze its problem; lastly, to make a marketing plan for the chosen company or a new company that I have in mind. § Relocation of People living along Pasig River (Manila area) to Rodriguez, Rizal – Thesis, 2nd Semester SY-: Our thesis was done with partner. We had surveys and interviews done to have data. We also visit them daily to know them well and know their insights on what is happening. We also went to Manila City Hall and other government agencies that are included in the relocation project in order to know the complete plan of government to the people. § Management of Metrobank Foundation – Subject requirement, First Semester, SY-: As a requirement for one of our major subjects, we were grouped and our group decided to make a study of the Foundation of Metrobank. We did a research starting from the organizational chart until to those who are they helping. We did a complete report and study of all the departments and what the Foundation is doing and contributing in the economy. § Projects of GABRIELLA – Subject requirement, First Semester, SY-: This is a group paper. We have a one-week visit with the NGO and did interviews on their projects and the head of each project. We learned the reason behind each project and the cost of each project and the dedication of the people behind GABRIELLA. PERSONAL INFORMATION I was born in December 8, 1978 in Quezon City. I am the eldest in the family, 5’4” in standing and weighing 140lbs. Married with one child and a Filipino citizen. Fluent in English and Filipino and can speak basic French. I am knowledgeable in Windows Operating System and Internet Explorer. A quick learner and always in quest of knowing more. My driving skills are moderate for automatic and beginner for manual transmission. I enjoy playing table tennis, badminton, tennis, bowling and billiards even though I’m not good at them. It is because it keeps me fit. I love reading pocketbooks especially romantic novels, thrillers or mysteries. I like surfing the net or watching series on DVD when I’m not doing anything. I also enjoy listening to music and dancing. Most of the time, I go out with friends or with my sister to go shopping or watch movies. REFERENCES Available upon request.