Emrichjohn Solanoy

EMRICHJOHN SOLANOY Tumana, Marikina City Philippines 1800 - –- SUMMARY__________________________________________________________________________ Engineering graduate with 7 years of diverse experience in virtual assistant, cold calling, customer service, administrative task, social media management, and dispatching. EDUCATION_________________________________________________________________________- TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES Quezon City, PH Bachelor of Science in Electrical Engineering EXPERIENCE________________________________________________________________________ 2023 -2023 JEYLIME TAXI Dispatcher and Administrative Assistant • • • • 2021 – 2023 Maryland, USA Inbound and Outbound caller Managed bookings for customer Email Management Uses Taxi Caller, VoIP studio, Slacks, and Google Suites BENS GUTTER CLEANING Florida, USA Administrative Assistant • • • •- Doing inbound and outbound calls Input data/leads on Google Spreadsheets Get future leads for the company Uses RingCentral and Microsoft Teams for calls PARKPLACE Toronto,CA Customer Service Representative • • •- Live chat and call support for Airbnb guest Coordinating issues from guest to cleaning services Uses Hostaway, Hospitable, and RingCentral for guest communication CATHAY PACIFIC AIRLINES Travel Agent • • • • Inbound and outbound caller Modifying and booking flights for Marco Polo members Worked on GDS system specifically Amadeus B2C agent Pasig, PH - PRIVATE NFT COMPANY Melbourne, AU Web Researcher for NFTs and Personal Virtual Assistant • • •- Managed &chat different discord and twitter account relating to NFTS Head NFT Researcher and Web Researcher for NFTs Uses Monday, Google Sheets, and MS work as organizing tools GRIDGAMEPH Manila,PH Social Media Manager & Ecommerce • • • • Managed social media accounts like Facebook and Instagram Edit contents via Canva, Snapseed, Fotor, etc. and videos via Canva, Capcut, and Filmora Organic Growth through posting contents on IG & FB group pages Customer service representative & manages inventory in Shopee