Ericka Crystal A. Villarin

ERICKA CRYSTAL A. VILLARIN Qualification Summary ● ● ● ● - #516 Ilang-Ilang St., Adela, Camaman-an, Cagayan de Oro City, Misamis Oriental 9000 Self- motivated Resilient to change and flexible on all working conditions Capable to work in group or independently Credible and responsible Experience Customer Success Manager • LendingWise (September 16, 2021- July 20, 2022) - Do inbound and outbound calling, do admin tasks, manage calendar, set appointments and book it in the trainers and CEO’s calendar, answer emails and support tickets, respond to live chat, and train clients how to use the system. erickacrystalvillarin7 @gmail.com Account Manager • iNeons Corporation (September 29, 2019- September 13, 2021) B2B Campaign, lead generation, Outbound and inbound calling, email and chat support. Generate leads from different food platforms, sell digital services to restaurant owners, create menus, train and help restaurant owners how to use the system. Schedule meetings for the CEO and respond to clients’ chats and emails. Cold Caller • Exit- As- Is (July 16, 2020- August 2, 2021) Do inbound and outbound calling. Ask homeowners different questions related to the property and set appointments with the company’s Real Estate Investors. Sales Development Representative • KeepTruckin (April 9, 2018- September 20, 2019) B2B Campaign, Outbound and inbound calling. Sell Electronic Logging Devices (ELDs) and dashcams, set appointments with the Account Executives, and respond to clients’ emails. Sales Representative • IDialU (December 10, 2017- March 28, 2018) Outbound and inbound calling US clients, qualify them for credit repair and transfer them to top credit repair companies we partner with. Sales Representative • Versatel Marketing (August 3, 2017- December 2, 2017) Outbound calling US clients to sign up for a health insurance using a script and transfer to Account Executives. Sales Representative • Deluxe Products Furniture (April 4, 2016- July 31, 2017) Taking inbound calls and sometimes do outbound calling, sell furniture, send confirmation receipts on eBay, answer facebook inquiries, answer emails and respond to live chat. Sales Representative/ Appointment Setter • Red Cat Studios (February 5, 2015– March 30, 2016) Generate leads, call clients to sell services and set an appointment with the agents from the United Kingdom. Secondary School Teacher • Camaman-an National High School (August 17, 2015- March 2017) Teach English, Values and Math subjects to Public Secondary School Students. Secondary School Teacher • Tumpagon National High School (June 3, 2014- August 14, 2015) Teach English, Values and Filipino subjects to Public Secondary School Students. Product Support Representative • Synnex- Concentrix Corporation (May 16, 2012- May 26, 2014) Take calls from North America and Canada, provide support and technical assistance for their Small Office Home Office (SOHO) devices, sell home networking devices and sell technical assistance for customers with out of warranty devices. Education Cagayan de Oro College – PHINMA Carmen, Cagayan de Oro City (June 2015- March 2016) Masters in Educational Administration (attained 18 units) Cagayan de Oro College – PHINMA Carmen, Cagayan de Oro City (June 2008 – March 2012) Bachelor in Secondary Education – major in English Scholastic Recognition: - Graduated as Cum Laude - Consistent Dean’s Lister -) - Presidential Scholarship Recipient -) Cagayan de Oro National High School Nazareth, Cagayan de Oro City (June 2004 – March 2008) Scholastic Recognition: - Academic Excellence Awardee Camaman-an Elementary School Camaman-an, Cagayan de Oro City (June 1998 – March 2004) Scholastic Recognition: - With Honor References Mr. Chester Obina• iNeons Corporation Regional Director - / - Ms. Rosanna May Sumabat • Team Leader - KeepTruckin