Erika Subido

ERIKA SUBIDO PERSONAL PROFILE I am a committed, friendly and hardworking Customer Service Agent with a passion for providing excellent customer service at all times. In my current role, I have resolved many issues, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face to face over the phone and via email. My excellent customer service and communication skills, combined with my relevant work experience, make me a real asset to any organization that I work for. CONTACT Bishop Mongeau Avenue, N.D. Village, R.H. 8, Cotabato City-- /erikasubido EDUCATION University of Southern Mindanao Bachelor in HRM, 2010 SKILLS Conflict Resolution Excellent Communication Skills Troubleshooting Service and Support Strong Work Ethic Great Attention to Detail WORK EXPERIENCE Vacation Rentals Property / Digital Marketer AD1 MANAGEMENT 2019 -2021 Social Media Management Helps the company win stellar customer service ratings Monitored ongoing marketing campaigns Handled the company’s online presence – regularly updated the company’s website and various social media accounts Administrative tasks - communication, scheduling, onboarding, bookkeeping and other admin duties. Property management tasks: Respond to guest inquiries Screen potential guests and make bookings Schedule cleanings with housekeepers Coordinate with local guest manager and staff Send welcome, check-in, and stay messages Quickly handle problems that may arise (i.e. extenuating cases from Airbnb, guest's concerns) Manage listing calendar, rates, and availability Write and respond to guest reviews Handled cancellations, refunds, calendar and listing management, pricing, review disputes, optimization of Airbnb listing to other booking platforms (AIRBNB, VRBO, Booking.com) and setting up hosting dashboards. handled co-hosting clients WORK EXPERIENCE Social Media Management XIOBE- Prosepecting Lead Generation Data Entry and Management Trello Board Real Estate Virtual Assistant TRIPLE D'S REAL ESTATE/ TRIPLE D'S CLEANING SERVICES- Finding property details Skip tracing Cold Calling and Data Entry Mngt. Mail Letters