Erikas Francas
-• -, -
https://www.linkedin.com/in/erikas-francas-/ • Oranjestad, Aruba
Senior Network Engineer
Former senior network engineer and team lead with 10+ years of experience in telecommunications, team lead, and
deployment, and customer services.
Seeking to maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time
management and problem solving skills.
Skills
Networking Protocols
Layers 1-2-3, HSRP, BGP, VRRP, VPN, Switches and Routers Configuration, Fibre
& EFM Network, Configuration & Troubleshooting
Hardware Support
Carrier and campus grade products from Juniper, Huawei, Brocade, Cisco, Zyxel,
Mikrotik
Interpersonal and management
Project management, low to high level customer care/support, instructional
techniques, strategy planning and deployment.
Operating Systems
All Windows Operating Systems, a number of Cinnamon and XFCE Linux
distributions, Mac OSX
DNS Management
Domain Registration, DNS Record Administration, Migrations & Troubleshooting
VOIP
On Site & Hosted PBX, Creation Of Groups & Users, Voicemail Set-up, Autoattendant Configuration & Deployment
Software
Microsoft Office Suite, Teams, Zoom, LogMeIn, RDP, VNC, TeamViewer,
Entourage, Thunderbird, Web Mail
Career Experience
John Lewis plc – London, UK
July 2022 – to date (currently on leave)
Customer Collections Point & Stock Management
Being a brand ambassador, engaging customers and offering informed and exemplary service. I have a passion in ensuring
customers can easily find their perfect product.
The journey starts with the stock arriving at the back door – ensuring to get the stock on the shelves in the right
place and at the right time
Strong team player with a meticulous eye for detail who loves to use my initiative. With passion and drive to
deliver the John Lewis brand vision.
Getir UK Ltd. – London, UK
March 2022 – May 2022
Store Assistant
Played integral role in supervising day-to-day organisational operations to ensure smooth workflow. Maintained compliance
with company policies and health / safety guidelines. Condensed stock manually and oversaw products with care to improve
product quality.
Enabled preparation of customers’ custom-ordered shopping baskets. Collected and managed deliveries into store
from suppliers.
Byter Ltd. – Oranjestad, Aruba
October 2021 – March 2022, & February 2023 – to date
Partnership Manager
Executed basic Search Engine Optimisation (SEO) and content management for social media channels. Steered multiple
social media networks for numerous clients across various platforms. Developed engaging posts and captions for social
media and increased audience engagement for consistent monthly growth.
Utilised effective collaborative skills in analysing customer base and determining new business opportunities.
Implemented project management software (similar to Jira) to obtain forecasts of 30 to 90 days ahead of time;
leading to save resources / time and prioritise tasks.
Supervised successful development and involvement of multiple social media platforms by supporting smaller
content creators on channels and constantly utilising innovative captions.
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TechRelate Ltd. – London, UK
July 2020 – October 2021
Senior Network Engineer
Enabled IP addressing, VLAN creation, and multi-protocol usage through Mikrotik and Ubiquiti configuration and
troubleshooting. Secured cloud storage by administering Microsoft 365 user accounts. Demonstrated exceptional efforts in
using Microsoft and Apple Mac operating systems.
Performed network related operations for TechRelate end users, including Wi-Fi and LAN.
Executed project based activities within 'campus networks'; involving BAFTA, Society of Antiquaries, and
L.Catterton as well as contributed in constant documentation, verified storage process, and merged missing /
scattered documentation from two various Knowledge Bases.
London Internet Exchange (LINX) – London, UK
July 2020 – July 2021
Senior Network Engineer
Implemented network engineering procedures, such as overnight maintenance process. Optimised operational efficiency by
successfully identifying areas of improvements. Generated company’s revenue through effective budget management.
Managed enhancement of essential documentation for LINX LANs and member connections, covering Cablesolve and
CRM as well as executed necessary duties required for overall operation of LINX.
Collaborated in Agile environment and engaged with stand ups and iteration planning meetings on weekly basis.
Offered back-up to Service Delivery teams by supporting in extra workload periods, daily network maintenance,
and fixes.
Wanzo – London, UK
April 2019 – July 2020
Network Support & Deployment Lead
Played vital role in tracking network performance, troubleshooting hardware / software issues, and maximise network /
system security. Supported and implemented network whilst ensuring proper execution of end users' network efficient
operation. Increased client retention by determining and suggesting products / services in line with customers’ requirements.
Identified and successfully mitigated escalations related to Tiers 1 and 2 break-fix. Enhanced hardware supply levels to
maintain levels updated. Monitored changes for inventory usage and configuration.
Conducted network maintenance on daily basis to boost network efficiency by 100%.
Raised network performance and elevated customer satisfaction by resolving LAN issue regarding service building
sharing same broadcast domain of 150+ businesses; resulting in overlapping subnets as well as integrating data and
VOIP traffic.
Venus Business Communications t/a M247 – London, UK
April 2011 – April 2019
Network Support & Deployment Lead
2015 – 2019
Directed network support and deployment infrastructure; whilst leading network support engineers on tasks to secure and
improve clients’ network operational efficiency. Expanded productivity and business growth by enhancing / updating
hardware supply levels. Spearheaded project of terminating several 1Gbps services on 10Gbps aggregated link, planning
services, and installation within few weeks. Attended OOH with various support members and network architects. Verified
execution of latest developed process to optimise business visibility.
Endorsed engineering team to deploy services prior to deadlines in country by uncovering and solving problems
among numerous departments.
Attained same day equipment installation with least downtime, performed for hours to address end user's issue of
equipment failure on custom internet and private layer 2 extension, and eliminated identical switch from estate;
explicitly allocating for HQ usage and configuring precisely in accordance with client’s specifications.
Systems Engineer
2011 – 2015
Oversaw maintenance and management of all installed systems and infrastructure. Configured, tested, and updated operating
systems, application software, and system management tools to boost highest levels of systems / infrastructure availability.
Configured company’s Metropolitan Area Network to provide larger and controllable computer network. Managed and
planned IP routes, IP subnets, VLANs, HSRP, VRRP, and BGP. Proposed recommendations to customers, delivered
assistance to clients via phone, remotely (VNC, TeamViewer, LogMeIn), and face-to-face; whilst documenting customer
calls / issues in ticketing system. Deployed and managed requested software, local / network printers, and VOIP telephone
systems.
Rectified and fixed issues related to Microsoft Office 2007 / 2010, Windows XP / Vista / 7, and PC’s.
Leveraged Linux and renewed / registered domains as well as established new user profiles and emails.
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Additional Experience
Technical Support Operative, Royal Borough of Kensington & Chelsea – London, UK
Technical Support Operative, BPP Professional Education – London, UK
Technical Support Operative, SkanDiskas Ltd. – Kaunas, Lithuania
Education
ESOL & ICT Entry 3 | SIA Communication & Conflict Management Level 2 | CCTV Operations Level 3
Lambeth College Course Completion – London, UK
Professional Development
Cisco CCNA
CompTIA A+ Essentials & CompTIA A+ IT Technician |MCP Windows XP Professional & MCP Windows Server 2003
Just IT Training Ltd Course Completion of Network Professional Programme – London, UK
Google Digital Garage – The Fundamentals of Digital Marketing | SEMrush SEO Courses
LINX – LAIT 1: IP & Networking Foundation | LINX – LAIT 2: Routing & OSPF | LINX – LAIT 3: BGP | MikroTik
Certified Network Associate (MTCNA) | ZyXel CNE Level 1 | Gamma Horizon VoIP | BT Openreach Network Hybrid
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