Ermae Dianne S. Totesora

Ermae Dianne S. Totesora 16# faith St. Pag-ibig Homes Subd., Davao City-My contact #:- PERSONAL INFORMATION: Date/ Place of Birth: January 28, 1994 | Davao City Gender: Female Religion: Roman Catholic Citizenship: Filipino Languages / Dialect: English, Tagalog, and VisayaAge: 25 Height: 5’2 EDUCATION: April, 2014 | College BHRM – Bachelor of Hotel and Restaurant Management Davao Doctors College (DDC) March, 2010 | High School University of the Immaculate Conception, Davao City (UIC) March, 2006 | Elementary University of the Immaculate Conception, Davao City (UIC) WORK EXPERIENCE: Position/Occupation: Customers Service Representative (Macys Credit/Macys Omni) Date of Employment: November 2015 – February 2019 Company Name: Convergys Philippines Inc., Davao City. Philippines Position/Occupation: Customers Service Representative (Health Net Account) Date of Employment: December 2014 – April 2015 Company Name: Teleperformance, Davao City. Philippines Position/Occupation: Housekeeping attendant Date of Employment: June 10, 2015 Company Name: The hotel Pinnacle and Suites, Davao City SEMINARS/TRAININGS Double A Travel Services (Tour Guiding) April 24, 2013 – May 8, 2013 Waterfront Insular Hotel Davao (Front office) March 8, 2013 – May 18, 2013 Pearl Farm Beach Resort F&B Production (kitchen) Housekeeping Department F&B Services (Bar area & Food & Beverage) Guest Service March 31, 2012 – May 26, 2012 NCII Commercial Cooking (TESDA) (March 27, 2012- March 27, 2017) NCII Housekeeping (TESDA) (October 25, 2012-October 25, 2017) Food Safety Practices on Restaurants (January 18, 2012) Apo View Hotel - Food and Beverage Services & Pastry and Baking (April 25, 2011- May 25, 2011) Basic Bangus Deboning Lecture- Workshop (November 28, 2011) G.S.M Blueniversity Mixology Seminar (November 12, 2010) CHARACTER REFERENCE Rosabelle Manubag (Supervisor at Convergys, Omni Channel, Davao City- Sherwin Garciano (Supervisor at Teleperformance, Davao City-