Errol D. Olidana

Errol D. Olidana # 89 Osmena St. Layunan, Binangonan, Rizal Philippines - (Philippine mobile) - (Kuwait mobile)- OBJECTIVE: To apply and enhance my skills and knowledge to the field I choose, and to take part in a company’s growth. TECHNICAL ABILITIES AND SKILLS Competent, precise, hardworking Technical Support with over 15 years of technical and engineering experience in local and overseas environment. Flexible, focused and resourceful problem solver. Apply advanced management and technical skills to achieve improved results. Productive as both contributor and a team member with strong sense of responsibility. Excellent leadership and oral/written communication skills. COMPUTER INFORMATION TECHNOLOGY Hardware: All Standard PC/note book/desktop/industrial pc/PDA devices/hand held devices and Servers. Analog and digital modems, PC Parts (CPU/NIC/Motherboard/AGP/RAM/HDD), SCSI/Tape/CDR-W/DVD drives, Scanners & Printers (monochrome/laser/colored laser/inkjet and bubble jet. Operating System/Languages: MS-DOS Win 95/98SE, Win NT 4, Win NT Server, Win2000, Win Me, Win XP, Win Vista, Win 7 & Linux Ubuntu. Applications: MS Office Application, MS Outlook/Internet Explorer, Mozila Firefox, WinZip, Net Support, PC Anywhere, Ulead Video Studio, Adobe Acrobat & other related Antivirus programs. LAN/WAN: Bus/Ring/Star topology, Ethernet, hubs and Cisco switches. Client/Server and peer to peer network. Dial up and DSL connections. WORKING EXPERIENCE: Company: Address: Position: Date: Kuwait Cement Company K.S.C. Shuaiba Port. Shuaiba, Kuwait Network Support October 2003 – up to present Job Description:  Provide assistance in fixing hardware and software problems by visiting the user in person or on telephone for remote location.  Great experience in LAN/WAN support and TCP/IP Network, in depth knowledge of Windows 2000/XP, MS Office 2000/2003, understanding of Windows NT/2000/2003 server operating system and other software’s.  Confer with Colleagues & users, to establish requirements for new systems or modifications  Update/Upgrade Personal Computers & Desktop Applications.  Create User’s in Active Directory and assigns respective right’s and policies accordingly.  Install Oracle 9 Software’s and configured it properly in all work stations.  Install and configures DSL modem/router and other Wireless Internet connection.  Protect the server from any serious problem and see to it that it is in 100% condition, make necessary backup if possible.  Create new users in the server if new PC will come and assigns security and policy to them in which department they belong and install all the programs and data’s they required.  Download any important security updates in the Web to prevent the system from possible virus and any new patch files and software’s that will help to improve the system and prevent it in any serious problem.  Provide Access to shared printers, scanner, and shared folders.  Keep track of PC Equipments and perform audit for software violation or any mishandling of computers and related devices and report it to the manager.  Responsible for working directly with end users to provide hardware and software support, format, install, upgrade and set-up computer workstations, printers and other required peripherals, system test to ensure operability.  Ensure all Users request and handled it in a professional way and efficient manner. Company: Dawai Net Computers Address: Cross 16th St. Prince Naief Alkhobar Saudi Arabia Position: Computer Technician Date: February 2001 – February 2003 Job Description:  Troubleshooting of personal computers and notebooks including installation of software’s like Windows 95, 98, 2000 Pro, Millennium, Office 2000 and different computer software’s including Arabic versions.  Maintains the entire computer inside the shop and also computers of our client’s in their respective areas and see to it that it is free from errors and always ready to use.  Provides technical assistance to all of our clients through telephone.       Cabling and networking of PC using Windows 95, 98, Millennium, NT, 2000 and Windows XP. Assembles computers based on client’s specification and upgrade different computers. Sells different kinds of computer peripherals and makes good quotations regarding upgrading and brand new PC’s for customer satisfaction. Held a help desk position in PEPSI Al-Gosaibi, short term contract assisting end users in systems upgrade to new business machines, LAN connectivity and other related applications. Service associate for the desktop division and any computer related problem responsible for repair and maintenance of under warranty/non warranty and service unit notebooks in PEPSI Al-Gosaibi. Technical Support providing after sales support to all company sold products ranging HP/COMPAQ/DELL/Fujitsu/Acer/IBM/IBM compatible system desktop and laptops. Company: Address: Position: Date: Job Description:         Avatar Computer Systems Company Sta. Lucia East Shopping Center Unit 25, BC-4,2nd Flr., Marcos Hi-way cor. F. Felix Ave.Cainta, Rizal Philippines Computert Technician / Technical Support February 1997 – January 2001 Troubleshooting of personal computers brought in by our clients. Assembles computer based on client’s specification. Maintains the entire computer inside the shop and see to it that it is free from errors and always ready to use. Assists clients through telephone in solving problems with their PC. Install different software’s like DOS, Windows 3.11, Windows 95, 98, Millennium, NT, Corel, Sierra, MS Office, Adobe Photoshop and etc. Cabling and networking of PC using Windows 95, 98, Millennium, and NT. Maintains the computers of our clients in their respective areas and make sure that it is always in good condition. Sells different kinds of computer peripherals and makes good quotations regarding upgrading and brand new PC’s for customer satisfaction. EDUCATIONAL ATTAINMENT: Course: Computer Technician Systems and Management Technical: Intermational Electronics and Technical Institute Cainta, Rizal Philippines 1995 – 1997 Course: Bachelor of Science in Computer Engineering Tertiary: Rizal Technological University Bachelor of Science in Computer Engineering Mandaluyong City. Philippines 1993 – 1994 Secondary: Rizal Technological and Polytechnic Institute Morong Rizal Philippines 1989 – 1993 Elementary: Binangonan Elementary School Binangonan Rizal Philippines 1983 – 1989 PERSONAL DATA: Age Permanent address Date of Birth Nationality Sex Civil Status No. of Children‘s Weight Height Visa Status Driving License No. Passport No. : : : : : : : : : : : : 40 yrs. old #60 Osmena St. Layunan,Binangonan, Rizal May 10, 1976 Filipino Male Married 3 155 lbs. 5’5” No- EC- REFERENCES: Available upon request I hereby certify that the above information is true and correct to the best of my knowledge. ERROL D. OLIDANA