Esther Njeri

Esther Njeri-VIRTUAL ASSISTANT Experienced Virtual Assistant with 2 years of proven success in managing high-volume email inboxes, scheduling meetings, and performing research to increase website traffic and social media engagement. Skilled in creating and maintaining filing systems, updating website content, and assisting with social media management to drive customer engagement and retention. Committed to providing exceptional customer service and accuracy in data entry and database management. WORK EXPERIENCE March 2022- December 2023 Virtual Assistant Busties USA Acted as the point of contact among executives, employees, other departments. Managed information flow in a timely and accurate manner Coordinated marketing campaigns with sales activities Managed executives’ calendars and set up meetings Made travel and accommodation arrangements Racked daily expenses and prepare weekly, monthly or quarterly reports Compiled and submitted accurate KPI Reports (Weekly team scorecard, Weekly shipments report, weekly top contents, monthly total contents posted on social Media platforms) Involved in the process of recruiting employees (Influencer Outreach specialists for our Gifting Campaigns). Managed job postings and applicants on different job sites Oversaw the performance of other clerical staff (Getting 3 months reports for every team member regarding their performance) Formatted information for internal and external communication – memos, emails, presentations, reports Took minutes during meetings Identified and proactively resolved administrative issues. Collaborated with team members to ensure things are flowing well. Managed and updated website content, resulting in a 10% increase in website traffic and a 10% increase in customer engagement. Assisted with social media management, resulting in a 20% increase in followers and a 25% increase in engagement. May 2021-January 2022 Influencer Outreach Specialist Blissy Brand USA Discovering Influencers on TikTok and Instagram Working hand in hand with the marketing team Outreaching Influencers through emails and DMs Negotiating and Closing deals with influencers Following up to ensure influencers create content on the given products Sharing videos created by influencers with the company marketing manager Posting content from influencers on TikTok and Instagram. SKILLS & COMPETENCIES                Email management Calendar management Meeting coordination Research and data compilation Document organization Website content management Social media management Customer service Newsletter creation and distribution Data entry Database management Time management Attention to detail Problem-solving Communication skills Certified Virtual Assistant (CVA) Ajira Kenya. EDUCATION Diploma in Business Management Kenya Institute of Professional Studies