Esther Villavicencio

Customer Support Specialist offering 4+ years of experience in Customer Support positions combined with enthusiasm for taking on a challenging team and customer needs. Open and clear communicator with a well-organized approach and conscientious nature. Expert with ZenDesk and Zoho for ticket management while having vast knowledge in LinkedIn for Lead Gen.

Previous Job Experience:

⭐ ECE Contact Centers Email & Chat Support - Bank Connection & Overdraft Specialist ( January 2019 - December 2020 )

⭐Rextag Energy Data Link Customer Service Manager (July 2019 - July 2021)

• Fully proficient in E-Mail Support | Live-Chat Support

• Experienced working in a fast-paced environment with a heavy influx of tickets

• Evaluated customer information in order to investigate problems, devise potential solutions, and maintain high-quality service.

• Answered 150-200 emails per day, addressing customer inquiries, resolving problems, and providing product information.

• Answered customer questions quickly and accurately, suggested effective solutions, and resolved issues, resulting in a weekly CSAT score of 85 percent - 97 percent.

• When dealing with difficult guests, I maintained my polite demeanor.

• Multi-tasking to meet diverse customer needs in a high-volume ticket influx, prioritizing tasks to meet challenging deadlines.

• Revenue streams were preserved by employing strong communication and negotiation skills, with refunds used only as a last resort to maintain customer satisfaction.

I am looking forward to working with you. Thank you