Ethel Therese Reyes

Contact - (Work) ph.online.recruitment@gmail .com www.linkedin.com/in/ etheltheresereyes (LinkedIn) Top Skills Leadership Management Customer Service Languages Ethel Therese Reyes Owner and CEO at pH Online Recruitment NCR - National Capital Region, Philippines Summary I'm a can do person and I ensure that I provide satisfaction to the work I do. With almost 7 years’ experience as a Online Freelancer, I am entirely confident that I have the skills and experience and prove an that I'm efficient and valuable asset to your team. I thrive in a challenging and fast-paced industry. English Tagalog Experience Certifications pH Online Recruitment Founder and CEO Transitioning from Manager to Leader January 2013 - Present Leadership Foundations We specialize in Developing Executive Presence ✓ REAL-TIME LEADS Finding and Retaining High Potentials We are NOT your typical source of leads from directories. What makes Customer Service Foundations us unique is that the data we have are sourced through an effective way ensuring leads are fresh from the market. You can be confident in offering your products/services as you will be the first to do so. We also provide a variety of other services that will surely help your business grow: ✓ Customer Support ✓ Telemarketing/Appointment Setting ✓ Virtual Assistant ✓ Recruitment ✓ Data Entry With PH Online Recruitment, we deliver high quality and cost effective services that meets both the business' and customers' perspectives. Upwork Outbound Agent January 2012 - Present • Making outgoing calls to gather data for the client Page 1 of 6 • The main goal is to collect accurate information details that the client needs • Ensure to hit the target quota. Upwork Ad Posting January 2012 - Present • To make a ads post in craiglist.com and other free posting site. • To ensure that the ad is live and on time, in the given schedule by the client • To repost all ghosts or flagged ad • To ensure that the ad is in the right category • Always update the monitoring sheet on time • Provided feedback about the status on the project. • Make a close coordination with the manager about the post if there is a problem and solve it in a fast way as possible. Upwork Team Leader - Web Researcher/Lead Generation/Data Mining January 2012 - Present • To collect and obtain information details from the website that the client wants to have • To ensure that the data gather is correct and accurate. • Handle a team of researcher and help them improve their researching skills • Must be fast and reliable. • To present a daily reporting to the client about the progress of the product. • To make a quantitative and qualitative reporting at the end of the project. Upwork Amazon Product Lister January 2012 - Present • Ensure to update the price in the seller central • Check the competitors price and make a comparison to conclude the price that will be use to update the seller central • Check the online vendor available of stock and their updated price and update the price in amazon base on the computation given by the client. • Update the spreadsheet • Make a daily progress report and submit it daily to my client • Check the team progress and performance. • Ensure that the team is productive. Upwork Page 2 of 6 Virtual/Personal Assts. January 2012 - Present • To ensure that all tasks is met on time. • Update client about the progress of the task given • To have initiative action for every given task and ensure that the client is well informed. • Devising and maintaining office systems, including data management and filing. • Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations. • Screening phone calls, inquiries and requests, and handling them when appropriate. • Organizing and maintaining diaries and making appointments. • Dealing with incoming email, often corresponding on behalf of the manager. • Taking dictation and minutes. • Carrying out background research and presenting findings. • Producing documents, briefing papers, reports and presentations. • Organizing and attending meetings and ensuring the manager is well prepared for meetings. • Liaising with clients, suppliers and other staff. • Carrying out specific projects and research. • Responsible for accounts and budgets. • Taking on some of the manager's responsibilities and working more closely with management. • Deputizing for the manager, making decisions and delegating work to others in the manager's absence. • Being involved in decision-making processes. Humanatic Official Quality Assurance Agent January 2011 - Present • To ensure that the calls is on the right track. • To ensure that all spiels are followed by the agent. • To ensure that all data is encoded correctly in the crm. Supernova.xyz Customer Happiness Specialist March 2015 - October 2018 (3 years 8 months) Page 3 of 6 • Able to provide exceptional customer service and problem solving by responding to all Email and/or Chat. • Assist customers with new and existing accounts, website navigation, and account billing. • Able to do upselling but not required. • Be an active listener who can show empathy and patience in a non-scripted environment. • Able communicate information to a variety of non-technical and technical customers. • Able resolve customer inquiries. • Able work in a fast paced, high volume, changing environment. • Able to learn and strives to gain new knowledge about product and service changes. AngelsData Limited Lead Researcher Trainer April 2014 - March 2015 (1 year) • To ensure that the trainee’s able to understand the concepts and goal of lead generation. • Able to exceed beyond expectaction • Able to find new ways of improving the training lecture. • Update reports on time or ahead of schedule • To collect and obtain information details from the website that the client wants to have • To ensure that the data gather is correct and accurate. • Must be fast and reliable. • To present a daily reporting to the client about the progress of the product. • To make a quantitative and qualitative reporting at the end of the project. Toplis Solution Inc. Account Executive October 2011 - December 2011 (3 months) • Develop new accounts and grow the business through effective and persistent lead generation. • Responsible for the growth and management of the accounts/clients of the company. This may include implementing marketing and promotional strategies and submission of formal bids. • Coordinate with the various departments within the company to best assist, promote and support the clients. Page 4 of 6 • To provide validated info and regular feedback gathered on the field for management's review and action. Blue Magnet Marketing Solution Inc. Network and Project Coordinator / Marketing Services Coordinator February 2011 - May 2011 (4 months) Pre-event • Conducts presentations and briefing for clients.. • In-charge for the implementation of event. • Represent the company on all matters affecting the project within the limits set by the contract agreement. • Managing all cost (budget), manpower, suppliers, finance related to an event • Coordinating with the Events Operations Manager and/or Provincial Coordinators • Following up client regarding payments/down payments • Negotiate and Secure necessary permits for the event. • Performs other related tasks that may be assigned from time to time Actual event • Direct supervision of all aspects (logistics, technical, production) of events. • In-charge of executing events. • Ensures that all needs of the clients are well accommodated. Post-event • Monitors all liquidation reports of project coordinators after every event. • Collates and reviews all Post Audit Reports (PAR) submitted by Project Coordinators. • Ensures that all materials and other paraphernalias used in his/her event are well accounted for and are safely kept in the Company Warehouse. PromoTechResources,Inc. Project Assistant / Project Supervisor March 2010 - January 2011 (11 months) Pre-event • Conducts presentations and briefing for clients.. • In-charge for the implementation of event. • Represent the company on all matters affecting the project within the limits set by the contract agreement. • Managing all cost (budget), manpower, suppliers, finance related to an event • Coordinating with the Events Operations Manager and/or Provincial Coordinators • Following up client regarding payments/down payments Page 5 of 6 • Client Servicing • Negotiate and Secure necessary permits for the event. • Performs other related tasks that may be assigned from time to time Actual event • Direct supervision of all aspects (logistics, technical, production) of events. • In-charge of executing events. • Ensures that all needs of the clients are well accommodated. Post-event • Monitors all liquidation reports of project coordinators after every event. • Collates and reviews all Post Audit Reports (PAR) submitted by Project Coordinators. • Ensures that all materials and other paraphernalia’s used in his/her event are well accounted for and are safely kept in the Company Warehouse. Terry SA Data Encoder May 2008 - October 2008 (6 months) > Ensure that the data is inputted correctly. > Update the Account Receivables and Payable in the system. Education Far Easter Universtity Bachelor of Commerce (BCom), Financial Accounting · (2002 - 2006) Page 6 of 6