Eunice Laure

Eunice Laure Analyst, Consultant, Virtual Assistant, Customer Support Work Experience Profile I am a spontaneous opportunitygrabber individual whose main goal is to always deliver my best service to any client I'm working with. Contact--B78 L38 Ati-atihan St. Greater Lagro, Quezon City Freelance Virtual Assistant | 2019 - 2022 Part - time email and chat support Lead generation for US Based Client Web Research for US Based Printing Company Workforce Analyst IBM Business Services | Dec 2020 to Feb 2022 Provide high level report analysis to Leadership Team. Ensure that Group volume is handled within TAT. Handle process improvements and innovation. Global Mobility Consultant IBM Business Services | Dec 2018 to Nov 2020 Provide high level support to Managers on global movement. Validate International Assignments. Coordinate with vendors on request status. Senior HR Case Manager IBM Business Services | Feb 2016 to Nov 2018 Handled Complex HR Issues Create SLA Reporting Handles overall QA for T1 Level Customer Service Representative Sitel Philippines | Apr 2015 to Jan 2016 Skills Advance MS skills 95% Email Management 95% SAP User 80% Reporting and Planning 85% Process Improvement 85% Trend and Forecasting 85% Provide customer support for an Airline Account Handled booking, and flight changes request Education Background 2011 - 2015 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES BSBA Human Resource Development Management 2007 - 2011 BAGONG SILANGAN HIGH SCHOOL