Evalyne Mwongeli Waita

EVALYNE MWONGELI WAITA Cell: +254 - | E-mail:-Location: Nairobi, Kenya PROFESSIONAL PROFILE A dedicated and adaptable professional with a passion for customer service, document and record management, and a deep commitment to efficient communication, general office administration, and library science. With a Strong educational qualifications, coupled with practical experience background in librarianship and information science, I bring a unique blend of expertise in knowledge management and information literacy, coupled with strong computer literacy. My passion for lifelong learning and continuous improvement drives my dedication to staying current in these dynamic fields. Seeking a chance to apply the mentioned talents to achieve organizational growth and success. Professional Strengths and Values: • Customer Service: I excel in delivering exceptional customer experiences. I am adept at actively listening to customers, resolving issues promptly, and providing insightful solutions to enhance their satisfaction. My ability to empathize and communicate effectively ensures positive interactions and fosters customer loyalty. • Document and Record Management: I have honed my skills in document and record management throughout my career. I implemented systematic document retention and destruction processes, leading to enhanced organizational efficiency and compliance. • Communication: I am proficient with strong written and verbal communication skills. • General Office Administration: A highly organized, detail-oriented, and proficient in managing calendars, coordinating meetings, and optimizing office processes to ensure a smooth workflow. • Librarian: As an experienced librarian, am able to develop strong expertise in curating and organizing collections, managing library resources, and implementing innovative digital systems to improve accessibility and user experiences. • Information Specialist: Ability to retrieve, evaluate, and disseminate information. I specialize in conducting comprehensive research, leveraging databases, and providing valuable insights to support decision-making processes. • Knowledge Officer: My education in Information Management, has given me a profound understanding of knowledge capture, storage, and sharing. I have successfully implemented knowledge-sharing platforms and communities, fostering collaboration and innovation among employees. • Information Literacy: With Information Literacy background in Education, I've developed and delivered training programs that individuals’ abilities to find, evaluate, and use information effectively. • Computer Literacy: My computer literacy proficiency in a range of software applications and platforms allows me to adapt to and maximize the use of technology in various professional settings • Passion for Learning: Being curious and open to new information and technologies is crucial. • Attention to Detail: Pays close attention to detail ensures that information is organized and accessible. • Organizational Skills: Well-organized for cataloging and retrieving information efficiently. • Customer Service: ensures patrons have a positive experience and find the information they need. • Teamwork: Collaborate well, from planning events to organizing collections. Working well with colleagues and volunteers is essential. • Passion for Community: A deep commitment to serving and enriching the local community. • Uphold confidentiality and Integrity: Upholding ethical standards and ensuring privacy and confidentiality is paramount. PROFESSIONAL EXPERIENCE NATIONAL MUSEUM OF KENYA-MARCH-APRIL 2023-VOLUNTEER-NAIROBI Key Contributions: • Cataloging new acquisitions, entering data into library management systems, and ensuring accurate records of the museum's collections. • Organized and categorized library materials (books, digital resources, etc.) using a library management system called KOHA. • Updated and ensuring the accurate and efficient organization of the library's collection • Responsible to verifying identification, explaining library policies, and creating user accounts to provide access to library resources • Organized and maintained physical or digital files in a systematic and accessible manner. This can include arranging documents alphabetically, numerically, or by categories to facilitate easy retrieval. • Maintained accurate records of various activities, transactions, or information within an organization. • Updated data entry, updating records, and ensuring the integrity and security of records. • Answering incoming phone calls and providing information, assistance, or routing calls to the appropriate person or department. This duty often involves polite and effective communication with callers and may also include taking messages or handling basic inquiries. • Reading journals, websites, or attending seminars and conferences to keep the organization or individuals updated on the latest information and trends. • Supported in shelving and organizing books, documents, and other materials in the library to maintain an orderly and accessible collection. • Took on special projects as needed, such as digitization efforts, creating displays, or data entry • Maintained a friendly and welcoming atmosphere in the library, helping patrons feel comfortable and supported • Assisted staff with information retrieval, document sourcing, and literature searches for various projects. • Documented and digitization of projects, proper handling of fragile documents, and assisting in the development of preservation strategies. • Provided references and research assistance for information in the library's collection. • Supported in organizing and conducting events or educational programs, such as workshops and exhibitions, related to the museum's library and its resources. • Organized and kept the library space clean, tidy, and well-maintained ensuring that materials are in good condition. • Managed the organization's document and record systems, ensuring compliance with regulatory requirements. • Involved in special projects such as digitizing rare materials, creating online exhibits, or helping with the development of library policies and procedures. • Curated, cataloged, and organized library resources, ensuring easy access and retrieval for users. • Conducted information literacy sessions to enhance patrons' research and information-seeking skills. • Utilized digital tools and databases to improve library services and information dissemination. • Documented notable interactions or incidents and report them to museum staff. • Received training in library science and information management during the volunteering period. KENYA NATIONAL LIBRARY SERVICES - JUNE 2022-SEPTEMBER 2022-ATTACHEMENTNAIROBI Key Contributions: • Conducted regular inventory checks to ensure accurate stock levels. • Updated stock records and databases to reflect current quantities. • Identified discrepancies and report them to superiors for resolution. • Implemented efficient stock management practices to minimize waste and ensure availability. • Generated invoices and bills for services or products provided by the organization. • Ensured accuracy in billing details and calculations. • Communicated with clients or customers to resolve billing inquiries or discrepancies. • Maintained records of all financial transactions and payments. • Planed and organized workshops and exhibitions to promote the organization's products or service • Market and advertised events to attract participants or attendees. • Gathered feedback and assess the success of the events for future improvements. • Developed and implemented outreach programs to engage with the community and promote library services. • Collaborated with staff to expand the library's reach. • Organized activities to encourage library use. • Categorized and cataloged information materials, documents, or digital resources. • Ensured consistency in labeling and indexing to facilitate easy retrieval. • Organized and maintained the library by filing and shelving documents, books, or other materials. • Ensured that items are arranged in an orderly and accessible manner. • Regularly inspect shelves for damage and perform maintenance as needed. • Maintained accurate records of various activities and transactions within the organization. • Created and managed databases or spreadsheets to store and retrieve information. • Ensured that records are well-organized, secure, and comply with data protection regulations. • Offered guidance on research methods, information literacy, and technology use. • Developed user-friendly materials and tutorials to support learning. • Addressed questions and concerns to ensure a smooth transition for new users. EDUCATION-- BACHELOR OF LIBRARY & INFORMATION SCIENCE-KENYATTA UNIVERSITY--O ’Levels -MASINGA GIRLS HIGH- SCHOOL (B--K.C.P.E- EASTLEIGH AIRPORT- PRIMARY SCHOOL-- JOY PRIMARY SCHOOL REFERENCES Yusuf Ganyana | Kenya National Library Services| Nairobi | Cell: -|Email:-Meshack Mbugua| National Museum of Kenya| Nairobi | Cell: -|Email-