Evangel Erike

Evangel Erike - Proven IT support technician skilled in customer service and ticketing systems. Seeking to cut costs and provide efficient process improvements I’m a Customer Service Representative/ IT support personnel who works with one mission in mind only: to maximize business opportunities by connecting every customer with personal support at every step of their life journey. EDUCATION SKILLS Nutrition and Dietetics University of Nigeria, Nsukka 09/2013 - 06/2017, Strong oral and written communication skills Enugu, Nigeria High level of dedication, commitment and target orientation WORK EXPERIENCE Proficient in the use of CRM Tools eg. Intercom, Hubspot, Slack, Zendesk IT Help Desk Associate Hephzibah business solutions Experienced in the use of collaboration tools like Slack, Microsoft Teams, Google hangout, Trello etc. 12/2021 - Present, Achievements/Tasks Created support service tickets and used web-based ticketing systems to track and deliver support services. PERSONAL PROJECTS Assisted the network team in monitoring 4 network servers. Volunteer Nutrition Educator (08/2018 - 01/2019) Provided PC and mobile support to resolve 10+ client issues daily. Dietetic Intern University of Nigeria Teaching Hospital Ituku Ozalla Planned, implemented and evaluated nutrition lessons for first and second grade students. ORGANIZATIONS Dietitians Association of Nigeria (11/2021 - Present) 11/2020 - 10/2021, Achievements/Tasks Conducted nutrition assessments, provided diet education, utilized medical nutrition therapy, and performed follow-up evaluations on a wide variety of patients. CERTIFICATES Completed Specialty Rotations in Renal Nutrition, paediatrics, clinical nutrition, OB/GYN, Diabetes Outpatient Education. BSc. In Nutrition and Dietetics (09/2013 - 06/2017) LinkedIn Customer Service: Problem Solving and Troubleshooting (01/2022 - Present) Hubspot Inbound Sales Certificate (01/2022 - 02/2024) LinkedIn Customer Service Foundations (01/2022 - Present) LANGUAGES English Igbo Full Professional Proficiency Full Professional Proficiency Hausa Elementary Proficiency INTERESTS Reading Traveling