Evangeline Castillo

 Evangeline L. Castillo Email:-Contact No. - Ridgeview Dr, Reno Nevada 89519 Career Objective To obtain a position in a company that offers growth opportunities and can benefit from my professional expertise and skills in Accounting, Collections, Order Management and People Management. Professional Competencies & Qualifications Exceptional leadership skills in building effective teams in dynamic environment where employees are excited, engaged and capable of delivering world class customer focused service. Excellent decision making ability – ability to investigate and solve complex problems with very minimal supervision, employing the appropriate resources and networks. Strong analytical and quantitative capabilities to assess and drive process and performance improvement to meet the function's performance goals and people agenda. With strong analytical background and proven ability to assess and drive process and process improvements. Result driven and with extensive experience in Credit & Operations management focusing on Credit and Collection (Accounts Receivable). A good team player and is able to communicate easily with the stakeholders, third party and team members. Employment History April 2006 – March 2017Accenture Philippines December 2016 – March 2017 Accenture – Philippines Service Delivery Team Lead Global Order Management September 2014 – November 2016 Accenture – Philippines Service Delivery Team Lead Order Management Key Responsibilities: Manage a team of Logistics Coordinator, Operations Account Managers and Reporting analysts. Act as a single point of contact for European Operations Centre. Business Continuity Management POC of the project. Monitors team members’ performance with the focus on improving Service Level Agreements and Performance Metrics. Attend client calls to discuss daily operations, weekly performances, risks and issues encountered and process improvement plans. Handles issues and escalations and ensure that it has been responded within a turnaround time, provides the root cause analysis and be able to communicate to the stakeholders the long term plan. Attend Leadership calls to ensure that the client’s defined SLA’s are met on a monthly basis. Developing people by real time coaching and mentoring, communicates to the HR should there be people issue. Prepares the capacity plan of the team to ensure that volume will be met by the team. Prepares the attrition gauge of the project, consolidates all reports from the leads and send it to the Delivery Manager and HR. Logs people demand and coordinate with the recruiter for the hiring process and timeline, do interviews when needed as well. Engaged in analytics and automation projects. April 2006 – September 2014Accenture – Philippines Service Delivery Collections Team Lead Order to Cash Key Responsibilities: Manage and supervise a team of collection specialists responsible for over $30 million in Accounts Receivable with focus on meeting SLA metrics. Set KPI’s and team / individual collections targets. Ensure supervision of collectors based on day to day activities which include but not limited to collecting due invoices from the customers, researching and resolving credit balances are done accordingly. Attending regular conference calls to client counterparts to discuss and resolve collection issues and hold periodic review of accounts to ensure that proper escalation is being observed. Handles issues and concerns being escalated and further escalate them as the need arises. Coaching and developing staff. Identifying process improvements opportunities in current processes. Ensures achievement of departmental objectives through continuous staff development. March 2002 – April 2006Sharp Copiers Credit and Collection Analyst Educational Attainment 1997 – 2001Bachelor of Science in Accountancy University of the East 1993 – 1997High School Diploma Pateros Catholic School 1987 – 1993Aguho Elementary School Valedictorian Seminars/Trainings Attended: Project ManagementNovember 23, 2010 Operation ManagementNovember 2, 2010 Operational ExcellenceDecember 16, 2010 Consultant/ Specialist MilestoneJuly 02. 2012 Supervisor Essentials August 26, 2014 Visa and Immigration for Cross Border AssigneesMarch 06, 2014 Code of Business EthicsMarch 06, 2014