Evelyn Loreto

EVELYN LORETO General Virtual Professional WORK EXPERIENCES PERSONAL BACKGROUND With more than 2 years of experience in Real Estate industry assisting appraiser and realtor with data gathering, public information research, verification and entry, photo editing, and scheduling appointments to name a few. Moreover, with over 15 years of experience in the outsourcing (publishing) industry focusing mainly on customer service, proofreading, editing, project and time management, and high-level quality assurance. Additionally, with 1-year accounts receivable experience in a corporate setting environment. •Successfully worked an average of 30 real estate appraisal requests in a month. •Managed 400 to 500 accounts and was able to resolve at least 100 delinquent accounts per month. •Successfully trained individuals in layout editing, proofreading, and quality checking. Led a team of 50 people working on different processes that successfully and exceedingly met their monthly targets. ACHIEVEMENTS Introduced cost-saving initiative such as program and process automation. It benefited not just the production cost but the project as a whole Successfully trained number of people in layout editing, proofreading, quality assurance and team management. achieved and exceeded monthly goals as Collections specialist and was able to manage an average of 35 calls per day. GET IN TOUCH WITH ME Home: (- Cell: (- Email:-Facebook: www.facebook.com/evelyn.loreto LinkedIn: www.linkedin.com/in/evelyn-loreto Instagram: @evelynloreto03 Twitter: @im_evelynL Virtual Assistant MyOutDesk Virtual | July 15, 2020 - present Helped process an average of 30 appraisal requests per month. Tasks include data aggregation, data entry, report communication, and delivery. Appointment scheduling, creation of report templating, tracking report logs for accounting and tax purposes. Assist in creating canva real estate ads for social media postings. Manage google business page and client's website. Maintain accuracy of status in ASANA Maintain accuracy of data in CHIME CRM, Dotloop, Property Radar Senior Process Executive (Collections) Infosys BPM LTD | January 21, 2019 - March 17, 2020 Managed 400-500 accounts per month. Answered on average of 35 calls per day and provided resolutions to client invoices by using active listening and probing questions. Processed payments and refunds as well as credit and billing issues. Journal Account Officer (Production Editor) SPi Global | August 16, 2016 - October 15, 2018 Helped authors and editors in making sure that their corrections to their articles are properly carried out. Published an average of 50 articles every month both online and print. Project Officer SPi Global | April 2011 - August 15, 2016 Established productivity and quality measures to make sure that production team are able to achieve their monthly goals/targets. Successfully initiated number of programs and applications to help lower production costs at the same maintaining the quality of the output. Deployed an average of 3 programs monthly to automate production processes. SKILLS Advanced knowledge of Microsoft Office Basic Photo and Video Editing Knowledge in ORACLE Knowledge in Google Docs, Google Sheets, Google Calendar Real Estate home buying and selling Data entry and public research PREVIOUS EDUCATION Bachelor of Science in Computer Science - April 2001